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Created a new Apple ID. Added a card to the payment method. When buying says "your purchase can not be completed." How to fix ?

Posted on Jan 2, 2019 11:16 AM

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Issue with “purchase could not be completed” This message popped up after I: 1) signed in w/ Apple ID 2) updated my payment info 3) tried to make a purchase. So I’m not sure what’s going on. I signed in without a problem and added my new card without a problem as well. If anyone has any insight, it would be greatly appreciated.
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Unable to update my Apple ID payment method There was a problem adding a card to the appleid There is a problem with your payment method. Update your billing information and try again to fix the problem. Perhaps this happened due to the return of funds to this card, after an erroneous purchase. [Re-Titled by Moderator]
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My payment method for Apple ID Has failed and have been trying to add a new payment method I have been trying to add a new payment method to my Apple ID and it keep telling me payment method declined and I cannot even remove the last card that is on the account due to failed transaction please I really Assitance. [Edited by Moderator]
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1 reply

King_Penguin

Level 10

334,386 points

Jan 3, 2019 1:11 AM in response to SmitZz

If you are also getting a message to contact iTunes Support you contact iTunes Support (these are user forums, not iTunes Support) :

- go to http://www.apple.com/support/itunes/ww

- click on your country's flag (the country where ou are, and which is therefore the country on your account)

- click on Contact Support towards the top right

- click on Get Help under 'Talk To Us'

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