YOUTUBE videos restriction won't turn off

Videos within an email will not play. The YOUTUBE page comes up when I open the video and then goes completely gray. Message says: This video is restricted. Try signing in with your Google Apps account. This refers to a suite of business apps for $$$$. Also used by schools and large organizations. I am one person on a home iMac. I have been working with an Apple tech and we can't seem to find the way in and change the setting. I am the administrator of my own computer. That's all.

I'm not the first person. For the last 3 weeks this has been happening. I got it removed on the phone and pad but not the Mac.

iMac Line (2012 and Later)

Posted on Jan 2, 2019 4:17 PM

Top-ranking reply

dialabrain

Level 10

135,929 points

Posted on Jan 14, 2019 8:36 AM

The only thing I can think of is Safari may have saved the restriction in a cookie. Try opening Safari > Preferences > Privacy > Manage Website Data… Type "youtube" in the search field then select and delete any YouTube related files.

View in context

19 replies

catherine293 Author

Level 1

11 points

Jan 18, 2019 10:28 AM in response to dialabrain

So I went to Safari >pref>privacy>manage website data and typed in youtube. All I got was the youtube symbol and only had cache, cookies,databeses,and local storage on one line. Nothing to open.

I again looked at the google/youtube site and kept getting the same Restriction can only be lifted by Administrator. I looked at GSuite again and it is a subscription for the app for business and schools. I have no subscription, never knew about this mess until it locked me out.

You would think that there would be a way to get around this, but I have no idea. I know you are helping me and I appreciate it.

Jan 4, 2019 6:16 AM in response to catherine293

Does this help?

https://discussions.apple.com/thread/7623776

You don't need a Google Apps account, just the Youtube account.

Jan 14, 2019 8:43 AM in response to catherine293

"Hi - I don't know how to copy a link from the email and then open in Youtube."

Drag to select the text of the link, Copy, open a Safari page, Paste.

dialabrain

Level 10

135,929 points

Jan 14, 2019 8:53 AM in response to catherine293

Just to add, you can also right/control on the link, choose copy link location and paste into the address field.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

YOUTUBE videos restriction won't turn off