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Apple TV won't login to icloud account

APPLE TV

Model: MC572LL/A

Serial Number: C07FFS57DDR5


I am trying to get my Apple TV to connect to my iCloud account... Several attempts after rest... account login is correct... and I get a prompt on my computer (attached screenshot) but the Apple TV tells shows me "The account name or password was incorrect. Please try again" ...


Posted on Jan 6, 2019 10:44 AM

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Question marked as Best reply

Posted on Jan 6, 2019 12:28 PM

That is a 2nd gen. When using 2 factor authentication on an older model you need to enter the password and code together, and there is a time limit. To make the best use of that time request the code after the password has been entered.

6 replies

Jan 12, 2019 1:58 PM in response to vazandrew

I've got the same model, running 6.2.1 - the most updated (and final) OS for that generation.


Personally, I'm entering the iCloud password, pausing, requesting the code via iPhone, adding the 6 digits to the end of the password, and then submitting - in attempt to avoid the assumed 30/60 second time limit for the two-factor code.

That said, I still get the "try again later" message every single time I attempt it.


The last time I was trying this same method over and over (and it also never worked) was on an old Gen1 that I inherited from my father (I just wanted to use it as a music streamer - airplaying from my iMac and only connecting speakers - for the dining room) and was informed by Apple that there is ZERO support for the original Apple TV, which won't accept the 6-digit add-on password to sign in for home sharing.


And now - back to the ATV2 - when trying to get photos to appear in the screensaver, I tried to sign out of iCloud on the ATV... which was obviously a huge mistake, as it appears that the ATV2 is in the same boat as the ATV1, and no longer allows sign in due to two-factor authentication.

Apple TV won't login to icloud account

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