Level 1

17 points

magic mouse and keyboard keep disconnecting from bluetooth

After updating to Mojave m y magic mouse and keyboard keep disconnecting at random intervals from the bluetooth.

I tried resetting the bluetooth from it's Debug menu and still getting disconnected.

Also tried deleting and keyboard preferences from Finder->library->preferences and still getting disconnected.

This is really frustrating to have to keep and extra off-brand mouse just to reconnect the mouse/keyboard on a 4k+ $ machine.

iMac Line (2012 and Later)

Posted on Jan 7, 2019 5:16 AM

Top-ranking reply

Hankmeister

Level 1

13 points

Posted on Mar 19, 2019 4:26 PM

Hi - I also had this problem and "solved it" by deleting the Android File Transfer application. The Apple Support folks were unable to solve this, and the Apple Store gave me a second, brand new iMac within a week of getting the first one. Of course, the problem remained until I discovered this thread :-) (Discussions with Senior Apple Techs included learning that they do not access Community threads. They rely solely on what is listed in their internal information channels.)

Question: Is there an application equivalent to Android File Transfer that can be used without the Bluetooth problem? I need some way to get to my DAP (digital audio player) to add/delete music files. Thanks!!!

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80 replies

Apr 22, 2019 7:09 AM in response to Box986

Glad it worked for you Box986. Happy to help! Hope it solves the problem for you, Garcor. Keep us posted :)

May 2, 2019 1:52 PM in response to Garcor

That's awesome! Glad to help :)

May 15, 2019 11:22 AM in response to jscavok

Glad I could help :) I hope it continues working for you. I've not had any problems since deleting it either, and it's been a couple months.

Jun 1, 2019 7:28 PM in response to CharlieBrown63

I have an older iMac and can't see that I have this Andriod File Transfer app either. This disconnecting problem started 2 weeks ago or so - so frustrating!

Jun 20, 2019 2:47 AM in response to i_rina

Mouse and keyboard gets disconnected from bluetooth more or less every time I use my iMac. Things were fine before updating to Mojave. Apple needs to fix this problem ASAP.

Jun 27, 2019 6:17 PM in response to SMH.photo

Unfortunately the problem came back and its now disconnecting like before.

Jul 26, 2019 2:30 PM in response to sattod

today is July 26, 2019 and i have been having disconnecting issues all day for both my mouse and my keyboard every few seconds. i need to know how to fix this as i work from home.

Sep 6, 2019 3:11 AM in response to mistermiyagi

False alarm. Problem is still happening, maybe it's reduced a bit. Bah.

Sep 8, 2019 1:19 AM in response to IfHereImAngry

Same here Sunday 8th sept very frustrating I have a 2018 Mac mini i was a big Apple fan,notice I said was.

this issue has been ongoing for months and Apple not fixing or listening

Sep 12, 2019 4:26 PM in response to Freedome35

Thanks Freedome35 will try this

Oct 29, 2019 3:51 AM in response to bertabert1

This worked for me - I have been having this issue for almost two years and it's strange how simple the solution was...

puriso

Level 1

4 points

Nov 16, 2019 2:24 PM in response to Chin2b

Tried that. My keyboard doesn't have a usb connection, but I plugged in my old keyboard and a usb mouse and then tried again - same result. I now can't use the bluetooth keyboard or mouse at all.

Mar 19, 2019 9:06 AM in response to monajz

Bertabert1,

So, I hope this WILL keep working for you; however, while it worked for me for about a day, it started doing it again. Can you give a summary of your configuration so both myself and others can keep track of what is or isn't working on various configurations? Thanks.

Mine is High Sierra on 3 month old iMac.

I'm VERY frustrated with this issue. Should NOT be happening at all and Apple seems to be mum on it. Can't even use my keyboard when this happens - have my trusty, VERY old, wired microsoft mouse that works great, but no keyboard option ... yet anyway. Doesn't seem like a 3 month old, fairly expensive, iMac should have this problem!!!

Mar 19, 2019 9:52 AM in response to SANDIE500

Glad to hear it :) It's still working for me, too. In response to 3mstrrktek7, my configurations are as follows:

iMac (Retina 5K, 27-inch, 2017)

Version Mojave 10.14.3 (18D109)

Processor 3.4 GHz Intel Core i5

Memory 8 GB 2400 MHz DDR4

Graphics Radeon Pro 570 4096 MB

Under energy saver preferences, I have everything unchecked except for the first option (Prevent computer from sleeping automatically when display is off). Not sure if that makes a difference, though. After deleting, I emptied it from my trash and restarted. Sorry I can't be of more help :(

Mar 20, 2019 10:12 AM in response to SANDIE500

If you, by chance, have an old wired keyboard and wired mouse somewhere, they will work when Bluetooth goes haywire. That's what I used as my solution until I learned about the Android File Transfer issue and deleted it.

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magic mouse and keyboard keep disconnecting from bluetooth