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Tikat76 Author

Level 1

4 points

Email photo attachment troubles

When I tap the photo icon from my iPad to send a photo in an email, I get and empty onto box that says NO PHOTOS OR VIDEOS. This is just since the 12.1.1 upgrade. How do I fix this?

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Jan 7, 2019 7:00 AM

Top-ranking reply

Joseph_S.

Community Specialist

Posted on Jan 8, 2019 12:15 PM

Hi Tikat76,

Thanks for reaching out in Apple Support Communities! I see that you’re getting an empty box when you try to send photos in your email. I’m happy to help you with this. Let’s create a current backup of your iPad and upgrade to our latest iOS 12.1.2. Our updates contain software that is crucial to the operation of your iPad. Linked below are articles to guide you on the above processes:

How to back up your iPhone, iPad, and iPod touch

Update your iPhone, iPad, or iPod touch

Let me know if the issue persists.

Best Regards.

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Email photo attachment troubles

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