Spectrum 5G doesn’t seem to work well with Apple iPad WiFi

Talk with Spectrum's tech support.

Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD). 

"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]

Spectrum is wrong. I’m on Spectrum with 5G, no problems. This is 9.7 iPad Pro released by Apple in 2016. Never heard iPads needed “adjusting.” What is going on with your iPad Pro, too slow connecting to WiFi, how many devices is on your home WiFi? In your ipad: Settings> General > Reset > Reset Network Settings?

The model is MLMN2LL/A, this is my home Wi-Fi. Spectrum says some iPads need to be adjusted to accept 5G, they said to check with Apple for what I need to do??

That's a polite way of saying "I have no clue what's wrong... ask someone else". Are you using the latest firmware on the WiFi router? My iPad Air 1st gen connects to 5GHz network very quick. There has never been a problem connecting over 5GHz freq and no, it doesn't need Apple "adjustment" either.

What do you mean doesn’t seem to work well Apple iPad? What kind of iPad you have, this Spectrum 5G, is it home, or work WiFi?

I've been on Spectrum for years, and haven't experienced any issues with any iPad or iPhone on 5Ghz ever.

I never said I had problems with Spectrum 5G, it's all okay. To the OP, are you having WiFi issues with only your iPad Pro, everything else?

Sorry, since the forum changed format, I accidentally replied to you, when I meant to reply to the OP.