iPhone stops trusting computer after a few minutes

When I plug my iPhone into my computer and the "trust this computer" dialog pops up, I click yes and put in my code and it works fine and lets me see and move my photos for about five minutes, but then the name changes from "Mira's Phone" to "Apple iPhone" and won't let me open photos and if I switch folders tells me the folder is empty. It doesn't matter how many different USB ports I try or how many cables I test, it doesn't let me see any of my photos despite the fact that it was trusting the computer just fine for a while. Even resetting the privacy settings only makes it works for another few minutes once I re-trust the computer.

iPhone SE

Posted on Jan 8, 2019 9:20 PM

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3 replies

Jan 10, 2019 9:45 AM in response to snowwika

Greetings, snowwika.


I see that your iPhone is experiencing issues with "Trust This Computer". You regularly need to re-trust from your iPhone, and then it shortly forgets it again. I'm happy to help.


About the 'Trust This Computer' alert on your iPhone, iPad, or iPod touch

"Get help

If you tap Trust or Don't Trust but iOS doesn't accept your answer, or if the Trust alert won't appear, follow these steps. Try again after each:

  1. Make sure that your computer has the latest version of iTunes
  2. Disconnect and reconnect your iOS device from your computer.
  3. Restart your iOS device and your computer.
  4. Reset your Trust settings.

If the above steps don't help, go to Settings > General > Reset and tap Reset Network Settings. This also resets Wi-Fi networks and passwords, cellular settings, and VPN and APN settings that you’ve used before.

If you downloaded iTunes for Windows from the Microsoft Store, make sure that iTunes Mobile Device Helper is enabled as a startup item.

If you still need help, contact Apple Support."


Take care!

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iPhone stops trusting computer after a few minutes

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