I had to reset my iPhone after the screen went black, now I am trying to sign in with my existing apple ID, but every time the verification code sent to my phone it is not received on my iPhone, even when requested by phone call, the call is not getting through, and I remember the apple ID address and passwords. Please help
iPhone 5s
Hey there!
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.
See Two-factor authentication for Apple ID - Apple Support for more information.
Hey there!
If you can’t sign in, access a trusted device, reset your password, or receive verification codes, you can request account recovery to regain access to your account. Account recovery is an automatic process designed to get you back in to your account as quickly as possible while denying access to anyone who might be pretending to be you. It might take a few days—or longer—depending on what specific account information you can provide to verify your identity.
See Two-factor authentication for Apple ID - Apple Support for more information.
See if this helps. Note the last section for steps to recover the account if necessary.
Apple ID - Get a verification code and sign in with two-factor authentication
When the verification code sent, it is not received
