Apple CarPlay problem with 2019 Acura RDX and iPhone X

BPpark, I haven't witnessed a specific trend, although I haven't been able to time how long it takes for the phone to disconnect / reconnect. I think the first time my phone disconnects is within a minute, and it takes ~2 minutes to reconnect. And on average, it will disconnect / re-connect 4 times before becoming 'stable' and remaining on for the remainder of the drive.

Does anyone tried this? I am taking my car on Monday to dealer as requested by Acura Support. Acura contacted dealer and as they said, will perform tests to detect the cause of my problem (intermittent connection with Apple CarPlay).

Let me know if anyone have an update that I can mention at dealer.

Leo, I think the update is that a lot of us have the same problem with CarPlay often disconnecting within the 5 five minutes of starting the car. Once it disconnects, it stays disconnected for 5 minutes or so then connects again. Sometimes it stays it stays connected, other times it will disconnect repeatedly. It’s frustrating.

Wait, they are really offering settlements now? Throwing their hands up?? Thank you Leo666. Did they really keep your car for 9 days because of this? And do we really think Acura Engineers have not already evaluated information sent from dealers???

I gotta think they know it's not fixible.

And thanks everyone for the work arounds. Yes you can use bluetooth but the sound stinks and all of the other functions are of significant value not just playing music.

Good, take the car there, we all need to do it so they know it is a problem.

Now I understood that can extract information from the car infotainment and analyze it, it may solve our problem, who knows.

Like everyone, I was sold on the CarPlay, and it has been a nightmare.

they did not offer to buy the car back. It’s just a wad of cash to get me to stop calling them. Lol. They sent me a release form to sign that says I can’t sue them or hold them responsible for anything pertaining to this issue. I would have to live with a defective car because I really believe they will not completely fix this. That is why I’m also talking to a lawyer.

I don't think they will fix it neither.

I am not sure I would take the cash if offered, I would likely sell the car and take the loss.

I am wondering if by taking the cash and acknowledging the car is defective, you may have problems to sell it later.

I did spoke to a Lemon Lawyer, that was very nice, called me and spent the time on the phone, didn't charge me anything, but said I don't have a case as they will blame Apple and it is stated that Apple CarPlay is not their responsibility. Let me know if you hear different.

Leo

BPpark, I have spent quite a bit of time driving over the last few months. My phone battery level has been all different levels (minimally charge, fully charged, etc.). The phone battery charge level has not affected the connectivity (at least in any noticeable way). I continue to see frequent disconnects/reconnects.

cmparis, do you have actual confirmation that Acura's engineers are _not_ doing what we're doing? While I am incredibly frustrated with CarPlay, I don't want to point the finger at Acura (or Apple) until I have confirmation of where the blame resides.

And I'm glad that you mentioned your device continued to charge despite CarPlay not working. That is a detail I wanted to add as well. Obviously the USB port is working, and the iPhone recognizes it, as the iPhone continues to charge despite CarPlay not working.

Okay, great! So we were able to replicate problem, unrelated with CarPlay with another one. Please guys, and girls, keep trying!!!!!

whoever wrote about the fuse, please please, give us more info.

at this point, I will record issue with USB and contact lawyer again, as issue appears unrelated with CarPlay, I think we are into something.

Okay! I did a lot more testing, and I will put in on a video again on youtube soon, I do thing we are getting to the problem.

now, I need one last test, and I need help from you guys.

there is two things I need to test with Android Phones:

1- Does Android CarPlay world?

2- if no above, does USB works on an android phone?

I need you guys help! I don’t have android, not know anyone that has it for the test. If you guys tell me that is doesn’t work as well, I will buy one for the videos, or try to borrow.

I want to corner Acura, and they do care for this videos, as it hurts them.

also, with that documented, we can likely sue acure.

Really appreciate all the detective work going on here. Will owe you guys big time if this is indeed the issue.

For the record my troubles started long before the iOS update as I believe others did as well. We were hoping the update would fix it.

My car is currently at Acura right now for this same problem and they found nothing wrong.

Shocker!!!

Interestingly, the 2020 RDX loaner I have...NO issues with Car Play.

I have an XS Max if it matters.....

SOOOOO annoyed.

I must add that this issue appears to be isolated with the 2019/2020 RDX? I’ve used my phone and CarPlay with vehicles of other manufacturers (rentals and loaners) and never experienced this issue with them.

Welcome to our family, Shaina08. We are all having this problem and none of us have found a reliable way out yet – perhaps we never will. It doesn’t appear that anyone from Acura reads these messages, or at least they don’t respond. It’s a serious safety issue as well. While I am sure none of us would do so, doubtless there are many Acura drivers who will wrestle with this problem while they are driving. Needless to say, it’s unlikely any of us will ever be Acura owners or lessees again.

josborne31 can you suggest a link to an Acura forum? I assume Acura keeps an eye out for forums like this one, if only because I found this forum easily by searching for “Acura CarPlay Problem 2019 RDX.” The same search does not lead to anywhere on an Acura website.