Apple CarPlay problem with 2019 Acura RDX and iPhone X

So, a new update, o 8/8/19 I took the car for the 10K oil change and I mentioned the cut off problem. Technician said every customer that used iPhone complained already once or twice. He offer to check. I asked him how would he test, and he said they connect an Android phone on it and wait for problem, if no problem, they assume port is working. No surprise, no problem. I also bought a USB test (to check Volts and Current), and I noticed no change on any of it when the cut off happens, so I suppose no hardware issue. After leaving dealer, I called Acura, and I was told to delete all AppleCar Play data from my phone (Setting - general - CarPlay) and delete all cars I had. After that, I was told to go to the car settings, and delete all phones I have under AppleCar Play, I did it, and for 3 hours, no problem. After that, it came back, as bad as before.

It seems clear that it is a software problem. It is also clear that Acura isn't working as hard to fix it.

Does anyone have any solution? Maybe doing all the above and reseting the system?

Thanks!

There is no solution, the system is overwhelmed by ApplePlay and simple won't work for any period of time.

You can do all the re-setting and deleting you want, it won't fix it. The only current solution, is to not use the ApplePlay ... which is disconcerting, because it's one of the reasons I bought the RDX.

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There is no fix. The system is simply overwhelmed by ApplePlay.

All the re-setting and deleting of old information, won't fix anything for more than an hour or two.

The only current solution, is not to use Apple Play and simply use a Bluetooth connection.

Acura is well aware of the problem and aware they'll be paying compensation to the owners. That said, they're not working very fast to fix the problem, which is disconcerting ... many of us bought RDX's, because ApplePlay was available.

I agree that the only thing that is going to permanently fix this CarPlay disconnect problem is either an update to the Infotainment system or an update to iOS version. It is a software issue. It seems that beta versions of iOS 13 that comes out in September does not fix it. So it is likely going to take an update to the Infotainment system.

i have spent days trying various fixes mentioned in these forums, new cable, reset infotainment system using YouTube instructions, deleted CarPlay profile, tried turning off Bluetooth, etc. None of it worked for more than a few days.

My local Acura dealer gets a lot of phone calls about this issue.

I have called Acura a number of times. Got my case sent to an escalation engineer. He was no help and just gave me the “company line”. I pointed out that people are spending 50,000 on these cars and not being told that CarPlay is very unreliable. He just said if you read the fine print of the documentation that comes with the car it says CarPlay is an Apple product it it is not their responsibility if it does not work.

I recommended that they email us all to keep us up to date on the issue but that refuse to do it. It seems they would rather hide the fact that it does not work. Unbelievable.

So I gave up on CarPlay because of all the frustration and just use the limited functionality that Bluetooth gives you.

Today I drove my 2019 RDX for this first time after an automatic iOS update to my iPhone 6s and CarPlay wouldn't work. It's the first time I've had issues with it since I bought the vehicle last December, and after reading this, it sounds like I've been fortunate until today.

It sounds like Acura and Apple know about it and it's not priority enough to get it fixed yet, though. So many cars are purchased after reading reviews online today. Have you tried posting reviews of your vehicles to your dealer websites? Perhaps that would get dealers to put pressure on a fix if they were going to feel it in sales. 2020s will be out soon, too.

I'm going to my dealer tomorrow to have them look at it. I'll see what they say they know about the problem and what they are doing about it.

There is a Class-Action, started on July, 11 2019, against Honda (Acura) because of the RDX 2019/2020 problem.

https://www.hbsslaw.com/cases/acura-rdx-infotainment-system-defect/pressrelease/acura-rdx-infotainment-system-defect-class-action-lawsuit-accuses-honda-of-selling-acura-rdx-with-infotainment-defect

I saw there was a new Acura Infotainment system update D.1.1.4 showing up this morning. I called Acura but they could not give me any info about the update. In the past updates last February and December there was an email I got telling what the update was supposed to fix. But I have not received any email yet about this update. Has anyone else tried installing this update. If so I am wondering if it fixes the CarPlay disconnect issue ?

My car has been sitting at Acura for 3 days now. I was told they were going to "release" my car to me as Acura was awaiting on an update to come out and once it did I would have to come back in. This morning they called and stated low and behold the update was issued by Acura. My car has been there all day and I have yet to hear anything back. Hoping this works or I will be following up with Florida's Lemon Law.

I found info on the Acura website about the D.1.1.4 update that came out today. There is a few items related to AppleCarplay but it does not clearly mention that they are fixing the CarPlay disconnect issue

https://owners.acura.com/Documentum/ota/2019_RDX.pdf

So far, today's fix has been working well. No disconnects, no real problems.

Keep in mind, I'm using Beta 13, so it might be different.

There are also some significant improvements to ApplePlay, in Beta 13. It seems to me, that the "little right side screen" on our infotainment center, is now somewhat obsolete and they haven't yet figured out what to do with it. The Main Screen will display Map (Waze) & Album art ... the right screen doesn't seem to display Album Art.

Also, one aggravation that I believe is Apple related, are Screen Shots. If you take a Screen shot of your phone, while connected to ApplyPlay, you also get part of the screen in your car. At least it now comes through as a separate file, so that's an improvement from the previous version.

Thanks for all the detailed information Brian, keep us up to date on how things are going for you.

I installed the update ( took about 10 minutes). I made a quick trip in the car and the Infotainment system including CarPlay was working OK. Will try it more over the next 3 or 4 days and report back what happens. I am running iOS 12.4.1 on an iPhoneXS

My ApplePlay has been 100% solid, since the recent update.

I haven't dropped any calls or had any other problems, other than the fact the 2nd screen (right side), appears to be useless with the recent Apple upgrades to ApplePlay.

I have my fingers crossed, that the Infotainment Center problems have been solved ... at least for now.

I did the update, I deleted my profile from the car, as the car profile from the iPhone. I will let you guys know if works. I do not have the iOS 13 Beta. Does anyone without the iOS 13 were able to get it to work?

I did the Infotainment update on Wednesday. Since then I have used CarPlay for about 90 minutes and it did disconnect once on me. Will try it more over the next few days. I have iPhone XS with iOS 12.4.1.

Also I tried Bluetooth music from my iPhone as well and did run into an issue where the Infotainment system would not let me switch back to the radio. Had to turn off car to reset it. Tried that several other times and it did let me switch back to the radio those times so hopefully that was a one time issue.

After 3 days with the update, here's my experience.

No direct problems with Apple CarPlay. I have had 2 or 3 momentary disconnects, but I think it was due to my USB Wire being loose or me jiggling it around. No dropped phone calls. No issues with switching to different functions.

Quite honestly, if I keeps working like it has, I think Acura's current implementation of the new ApplePlay, is elegant.

Of course, I'm also running Beta 13, so I have the updated version of ApplePlay. I was wrong about the "right side screen", it will show Album Art. That said, I still think it's redundant, now that the new ApplePlay implements essentially the same "double screen".

I'm not sure why anyone else is having a problem with the upgrade. I didn't delete my existing profiles or phones ... just uploaded the upgrade. Quite honestly, I suspect there's a good deal of User Error with the system.

I'm keeping my fingers crossed, but I'm thrilled to death so far.