Apple CarPlay problem with 2019 Acura RDX and iPhone X

This fixed (for now) my problem: https://youtu.be/f7uLCjHK-**

iOS 13 will be released on Wednesday.

The Infotainment system will work fine with iOS 13.

I also ran it on an iPhone X, running iOS 12. Worked fine.

try removing your phone from your car and reinstall it.

I have the same problem. 2019 RDX. IPhone 6+. All up to date. The fact that various brands of cars and iPhones models have the same problem suggests it’s an Apple glitch. It’s really a problem when you’re relying on maps and everything cuts out. How can Apple be made to address this issue?

Glad I'm not the only person suffering this problem. I'm using an iphone 6s and dealer told me to use an apple genuine cable instead of the Amazon basics cable. After switching, my phone disconnects way more than usual. Disconnected like 7 times on a 20 minute ride. Hoping an update is released like everybody else!

I have had this problem since day one with this car and Iphone X. It's not just Apple's problem. I've used my phone on other vehicles flawlessly, like 2 different Nissan Rogue rental cars. No cut outs, no problems whatsover. I come back to my 19 RDX and it cuts out every few minutes. Acura has been no help. There is clearly something amiss with their software, or at least a combination of their software and Apple's that maybe some other manufacturers are experiencing also. Apple really needs to help figure this out. This is getting very old.

So I talked with Acura Customer Relations, again today.

They now admit the system if flawed, they can't make it work and of course, blamed it on their "3rd Party Supplier".

They have no idea when a fix will be ready, because they don't know what's wrong and have little or no control over their supplier.

I've told them I want them to buy the car back. I can't drive a vehicle without "handsfree" and I would never buy a vehicle, without CarPlay. Everyone else seems to make theirs work.

I've also filed a complaint with the NHTSA (attached).

I'm willing to coordinate a Class Action Lawsuit, if anyone is interested.

I tried the reboot fix as described in the YouTube video. The reboot worked ok. But it did not fix the CarPlay disconnect problem, the first 10 minutes I drove the my 2019 RDX after that CarPlay disconnected 3 times.

BrianL9999. Too bad that you found iOS 13 does not fix the issue !

Yes I have gotten plenty of those fake system update notices as well. As MACThornhill said, I too have stopped using CarPlay as well, too many disconnects. I just use Bluetooth as well.

The case I opened with Acura about this got moved to an “escalation manager”. I talked to him at length today but he was really no help.

They don’t seem to want to send out any communications to us about this. I pointed out that people are buying this car not knowing the CarPlay is not working. He said that there’s some fine print somewhere in the documentation when you buy the car that talks about is not their responsibility if CarPlay is not working because it is an Apple product.

He said they were they are aware of the problem and are working on it but no idea if and when it will be fixed.

So yes I agree the whole situation is pretty unacceptable.

There is no solution, the system is overwhelmed by ApplePlay and simple won't work for any period of time.

You can do all the re-setting and deleting you want, it won't fix it. The only current solution, is to not use the ApplePlay ... which is disconcerting, because it's one of the reasons I bought the RDX.

[Edited by Moderator]

Today I drove my 2019 RDX for this first time after an automatic iOS update to my iPhone 6s and CarPlay wouldn't work. It's the first time I've had issues with it since I bought the vehicle last December, and after reading this, it sounds like I've been fortunate until today.

It sounds like Acura and Apple know about it and it's not priority enough to get it fixed yet, though. So many cars are purchased after reading reviews online today. Have you tried posting reviews of your vehicles to your dealer websites? Perhaps that would get dealers to put pressure on a fix if they were going to feel it in sales. 2020s will be out soon, too.

I'm going to my dealer tomorrow to have them look at it. I'll see what they say they know about the problem and what they are doing about it.

I saw there was a new Acura Infotainment system update D.1.1.4 showing up this morning. I called Acura but they could not give me any info about the update. In the past updates last February and December there was an email I got telling what the update was supposed to fix. But I have not received any email yet about this update. Has anyone else tried installing this update. If so I am wondering if it fixes the CarPlay disconnect issue ?

Thanks for all the detailed information Brian, keep us up to date on how things are going for you.

I installed the update ( took about 10 minutes). I made a quick trip in the car and the Infotainment system including CarPlay was working OK. Will try it more over the next 3 or 4 days and report back what happens. I am running iOS 12.4.1 on an iPhoneXS

I did the update, I deleted my profile from the car, as the car profile from the iPhone. I will let you guys know if works. I do not have the iOS 13 Beta. Does anyone without the iOS 13 were able to get it to work?

I did the Infotainment update on Wednesday. Since then I have used CarPlay for about 90 minutes and it did disconnect once on me. Will try it more over the next few days. I have iPhone XS with iOS 12.4.1.

Also I tried Bluetooth music from my iPhone as well and did run into an issue where the Infotainment system would not let me switch back to the radio. Had to turn off car to reset it. Tried that several other times and it did let me switch back to the radio those times so hopefully that was a one time issue.