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Macbook Pro 2017 13" horizontal line on screen

My mac book pro 2017 retina screen affected by horizontal line , could you please help , let me know what am i suppose to do with it. i was working and suddenly these lines appear.

Posted on Jan 12, 2019 4:07 AM

Reply
4 replies

Jan 14, 2019 7:15 AM in response to dalimovi

Hi dalimovi,


Thanks for the post in Apple Support Communities.


I understand you may be seeing horizontal lines on your Mac. It's a little hard to tell from the photo; are you referring to lines appearing within the red background in your picture, or something else?


Do you see the same lines in all apps, or only in Safari content?


Does it help if you restart in safe mode?


Use safe mode to isolate issues with your Mac - Apple Support



If not, a reset of your NVRAM is a great start. You may need to re-configure some of your settings, like volume and resolution, after this reset: Reset NVRAM or PRAM on your Mac.


If you still see the same lines after, try booting your Mac into recovery mode to see if the lines are still present. This is a great to narrow down an issue like this. You won't need to run any tests in recovery; just start up your Mac while holding Command (⌘)-R, wait for recovery mode to load, and check for the lines. You can then click the Apple menu () > Restart to get back to normal: About macOS Recovery.


I hope this helps get you started.


Kind regards.

Jan 30, 2019 2:43 AM in response to dalimovi

Hi Ryane 77,


first thanks for your respond, I tried to shoot better picture and here is the new picture at the bottom.

and according to your comments :

I must say that mentioned horizontal Lins are visible in all applications even in empty battery icon in the middle of screen when Mac book need to be recharged .

Unfortunately safe mode did not make any differences beside I tried Reset NVRAM or PRAM on your Mac

nothing happened, i also try apple hardware test "D" and it did not find any problem

also should be mentioned these lines appeared after Mojave update of course not sooner after update FIY

I'm waiting for you comments and once again thanks for your kind help my friend.



Best Regard







Jan 30, 2019 5:33 AM in response to dalimovi

Hello dalimovi,


We appreciate that follow-up information. Were you able to test booting your Mac into recovery mode as well? If you see the same lines there, this is a good indication of where the issue is coming from and would help determine next best steps. To access recovery mode, try starting your Mac up while holding Command (⌘)-R. Once recovery mode loads, check for the lines to see if they persist here.


Take care.

Macbook Pro 2017 13" horizontal line on screen

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