iPad Pro touch screen intermittent unresponsive

elieatik wrote:

Yes I'm positive it's a hardware issue.

And if you read through these 7 pages, there are others who are experiencing the same issue as i am.

So I'm guessing it might be another common problem causing touch unresponsiveness. This one though being definitely hardware related :(

No.

It is definitely NOT a hardware issue. This is either an iOS 11 or 12 issue.

I have a 2015, 12.9 inch iPad Pro STILL running iOS 10.3.3 and I am NOT experiencing ANY touch screen issues, at all!

Definitely a software/iOS issue.

At this point, I feel confident if a touch issue was going to happen, it would have happened by now. I use my iPad, every single day. The other iPad in our house is used even more than I use mine.

I believe it's a software issue, not a hardware issue. I don't believe it's as common as you think it may be. This is the most visited Apple forum in the world. If this was as common as you suggest, these threads would be flooded with users as Apple has sold millions of iPad Pro's. It would be interesting to see if there's a common app or combination of apps, which help to create this issue for those who are having the issue.

I am still convinced this is an isolated iOS 11/12 issue.

Not every iPad or iPad Pro has been affected by this or these non-responsive touch screen iPad Pro model postings would be a whole lot more reported everyday.

Still not seeing those kinds of numbers being reported here in these iPad communities.

So far, anyone who purchased and is using one of the new 2019, 10.5 inch iPad Air 3 models has NOT reported any touch screen issues, as yet, in any of the myriad of touch screen issue postings, of which are getting close to 100, now.

Willing to take a chance on an iPad Air 3?

So far, reports of the iPadOS beta elsewhere appear to be that the unresponsive touch screen issues, across all iPad Pro models, is actually WORSE!

No one has any idea of why, as no one running the beta can discuss it here and some using it and reporting elsewhere have no idea why touch issues are worse on iPad/iPad Pro/iPadOS, either.

Could be a completely different set of issues, bugs, glitches as result of the beta.

I really hate my iPad Pro 10.5“ - I just wish I had stayed with the 9.7“ which was excellent.

After a about 1.25 years the iPad screen started to have problems and it seems to get progressively worse.

Rebooting helps, but not for long. I have also tried backup and restore in iTunes which did no change.

The iPad was never abused and is in perfect condition, this is clearly a defect coming from a manufacturing or design issue and I’m very disappointed apple refuses to act. Billions in the bank, very high priced products, yet Apple is completely unresponsive when they need to spend a little bit of one of their products has a problem.

Unfortunately for us older iPad model users, no one has come up with a long-term, temporary fix for this unresponsive touch screen issue.

Do you do anything with your iPad Pro that is hardware/software resource intensive, like any really high motion graphics/CPU/GPU/RAM resource intensive activity with your iPad Pro?

Does your iPad Pro routinely get very hot, more hot than warm to touch on the back?

Okay.

So no Apple Pencil use. Interesting.

When I ask about heat issues, I refer to the iPad heating up more internally from use or particular usage cases.

Everyone uses their iPad Pro differently.

Most everyone in these 3-4 active posts agree that this touch screen issue has gotten more exacerbated and pervasive since installing iOS 12.

But, some users feel that this issue is not just a software/iOS issue alone. Some feel its a combination of iOS 12 issue causing a hardware issue.

Everyone affected just wants this issue solved and to go away.

The Apple Pencil/finger screen problem IS an issue to explore.

If the Pencil works fine, but fingers don't, there is either or both a software iand/or hardware issue with the touch screen controller hardware within the iPad that started with iOS 11, but became much more of an issue with iOS 12.

Also,

I left a link to call Apple directly in Cupertino,,CA to talk with Apple customer services and technical support directly.

You have that option, as well.

I do not know why all users here affected aren't calling Apple directly in California?

I believe there are a lot more than 1000 customers affected by this problem. Not everyone uses forums. I also believe this is a hardware problem and was probably caused when the touchscreen had to accommodate the pencil.

I also have this problem.

I have attempted all of the solution proposed in this forum.

I have factory reset, turned off most features, and not installed any applications. The problem persists.

In most cases, reseting the ipod (up/down volume followed by button held down) fixes the problem for 15 minutes to 2 hours, then it returns.

This is very unsettling. I currently own a very expensive, highly defective product.

Please contact Apple directly in Cupertino, CA per the contact link I provided.

This will let them know more about the continuing issues with the new iPad Pro models.

Yours is, obviously, a differnt issue than what everyone else is experiencing here since the issues here and in other similar posts affect a small subset of ALL THREE YEARS of iPad Pro models.

Best of Luck to You!

Yeah,

I sympathise.

This is more problematic for all of the older iPad Pros with Home buttons as there is no temporary fix for these models, like there is for the 2018 models.

If you disable the faster 120 Hz screen refresh rate, does it make any difference with the touch response of your iPad Pro?

I wonder why users of the 2019, 10.5 inch screen iPad Air 3 models aren't experiencing this issue, yet?

The 10.5 inch screen 2019 iPad Air 3 models do not have this faster screen refresh rate.

I have the issue on my iPad Pro 10.5. Mine seems more prevalent when I use it and charge it at the same time. Not sure if there’s a correlation or not but using it while charging definitely makes mine worse. I also purchased it new in February. This seems to span different models also.

Which iPad Pro year and model are you using?

I suspected the 120 Hz screen refersh maybe the issue quite awhile, ago, because this is the only commonality between the 2017 and 2018 iPad Pro models and the reason there are fewer of the 2015/2016 iPad Pro models affected by this unresponsive touch screen issue.