Level 1

83 points

iPad Pro touch screen intermittent unresponsive

I have the iPad Pro 10.5 inch for roughly 4 months. I started finding intermittent touch issues that have been random. Its extremely bad when playing games where precision touch and timing are critical. Just normal day to day usage for email, web browsing, etc. you would not notice it much unless you attempt to draw in notepad, then I can see how occasionally it does not register touch while sliding a stylus and other times, its like a rapid touch response.

I have performed every single thing I could find from others having the same issue, and from the looks of how many complaints about this, it sounds like either design flaw or iOS issues. I have tried the following:

Turn off and on
Hard rest/restart
Clean the screen frequently
Removed the expensive tempered glass Screen protector
Switched case to a case that has no magnetic close
Use the Apply plug instead of a multi-usb port charger
Turning off Bluetooth
Turning off Background App Refresh
Turning off Multitasking
Etc...etc...etc..etc.

Nothing has worked and seeing all the various forums and posts from people, this is a big problem a rather massive quantity of people have with the iPad Pro's. This weekend I have just had it with this very new iPad Pro that is driving me crazy... I hit the forums looking for anything i have no tried and its all the same, nobody knows and many have just given up on iPads, a lot of people have turned their iPads in under warranty only to find the refurbished units they receive all have the same issue. I am right there with them, I have absolutely loved the Apple devices, my house nearly all Apply, TV's, iPhones, iPads, MacMini's, etc.

I was preparing to erase my iPad Pro and send it back, but gave it one more try, i literally went through every single setting, turning off every single feature and hard restart. After that, the issues are so far gone. I may have a pretty much featureless iPad Pro right now, however no more intermittent unresponsive touch, so i suspect its an iOS issue! I have no interest in turning on any settings one at a time until the issue returns, for now hoping it will eventually be resolved and i can turn everything back on, i just need to not deal with this issue for a while as it has nearly turned me away from Apple products going forward. As expensive as these devices are, we should not have these kind of issues.

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Jan 13, 2019 7:44 PM

Top-ranking reply

MichelPM

Level 10

81,525 points

Posted on Jan 13, 2019 11:25 PM

This is NOT what you are going to want to read/learn, but this is a known issue across all iPad Pro year and models ( even the brand new 2018, 3rd gen iPad Pro models ) and it is starting to affect both the 2018 and 2017 6th and 5th gen 9.7 inch screen iPads, too!!

I am beginning to think that this is a growing issue that is NOT hardware related, but either iOS 11 and/or iOS 12 related bug.

I have a 1st gen, 12.9 inch screen iPad Pro still running iOS 10.3.3 and I am NOT experiencing these recent intermittent touch screen issues.

The best you can do is alert Apple to this growing issue.

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

Contact - How to Contact Us - Apple

Good Luck to You!

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757 replies

Mar 20, 2019 8:50 AM in response to Pyro.Man

I have been having issue with what i believe is touch sensitivity on my ipad pro 12.9.

Software is updated regularly. The issue is noticed mostly when typing. Some finger strokes register while others do not, causing much frustration. Tapping harder and super firmly sometimes helps. This is not acceptable. Seems to be a fairly common issue. Why is nothing being done about this proactively?

my guess is there is a known hardware issue with sensitivity on a larger screen? correct?

JR-Pars

Level 1

22 points

Mar 22, 2019 3:32 PM in response to JR-Pars

Addendum: My issue was primarily related to swipe gestures and the screen being unresponsive, e.g., bringing dock up, minimizing open windows, closing apps by swiping up. Also, experienced problems closing window using X and occasional typing input problems.

JR-Pars

Level 1

22 points

Mar 22, 2019 4:06 PM in response to JR-Pars

MichelPM

Level 10

81,525 points

Mar 22, 2019 5:13 PM in response to JR-Pars

This issue had started for all year and model iPad Pros since the initial release of IOS 12.

Some users have stated their iPad Pros started having this unresponsive touch screen issues as far back as IOS 11.4.1

Based upon many comments across 25 thread postings, I have no doubt, now, that this is an IOS software related issue/bug.

Apr 11, 2019 7:45 AM in response to Daniel xD

I watched one last night with a guy who was having extreme issues on his iPad Pro 11 (the newest generation) and even with a screen protector, he was having no issues with tough sensitivity and he attributed it all to iOS 12.2.

equa

Level 1

8 points

May 8, 2019 5:16 AM in response to Pyro.Man

Same issue here on a iPad 3rd gen 12.9 wifi. Brief periods of touch being non-responsive though the volume and on/off work. This occurs across all apps and tasks. I have wasted way too much time and effort on this. I've done the Apple store thing (3 hour drive each way - ugh) they say it was fixed, it was not. Many calls, many restarts, many resets, many restores...still not fixed. I pointed out that many people seem to be having the same issue, was told that is not so. I was told my last option is to mail in for repair with about a week turn around time. Now I read that my new iPad may be replaced with a refurbished one....BOO.

equa

Level 1

8 points

Jun 6, 2019 8:14 PM in response to Julian Roche1

My 12.9 iPad Pro 3rd generation is to the point that it becomes unresponsive to touch so often and for so long that I am able to grab my phone and capture the events on video. This problem is totally souring me on the “Pro” version; no problem on my other iPads.

MichelPM

Level 10

81,525 points

Jun 14, 2019 9:32 AM in response to JensVonBulow

Did you bother to read ANY of this post, at all?

There is nothing to be done, there is no cure or fix for this, but to wait for Apple to fix this, if they ever do.

I supplied a temporary solution in a post reply at the beginning of this post thread.

Submit feedback to Apple via the links I supplied various times in this post.

Best of Luck to You!

MichelPM

Level 10

81,525 points

Jun 30, 2019 3:24 PM in response to Eurodancer

Eurodancer wrote:

Question. Can we revert back to a previous IOS on the iPad? Since these issues seems to be since 12.whatever, can we factory reset to an older IOS before these issues?

No.

Apple has no provisions or procedures to reverting back to a previous iOS version.

Even if it were possible, the time has passed for reverting back to any previous iOS version.

Sorry.

MichelPM

Level 10

81,525 points

Jul 4, 2019 3:39 PM in response to Danz91

Well,

This is great for all the 2018 iPad Pro users!

Does nothing for all of the 2017, 2015 iPad Pro users still having this issue.

Because these iPad Pro models still have a Home button, the Tap to Wake feature does not exist for these iPad Pro models on iOS 12.

Jul 4, 2019 4:15 PM in response to Pyro.Man

****, you are absolutely right about expectations for such an expensive product. I love this machine. I am a fan of apple with 7 machines currently. My iPad Pro 10.5 is by far the most used by far of any. I dearly wish someone at Apple would own up to this problem and set things right. My faith loyalties are being sorely tested.

Please Apple fix this problem before I jump ship and take my business elsewhere. Please!

jens911st

elieatik

Level 1

12 points

Jul 4, 2019 4:25 PM in response to lobsterghost1

Yes I'm positive it's a hardware issue.

And if you read through these 7 pages, there are others who are experiencing the same issue as i am.

So I'm guessing it might be another common problem causing touch unresponsiveness. This one though being definitely hardware related :(

Jul 4, 2019 4:28 PM in response to Danz91

Hi, Danz91.

I don’t think this is it. I have this issue, occasionally, and I haven’t enabled Tap to Wake.

My thoughts are that is has to do with clutter. The more things I do and don’t clean up, the more the lag seems to happen to me. The fact that it only happens after a while of use, makes me wonder if that isn’t what is the matter.

Linda

MichelPM

Level 10

81,525 points

Jul 4, 2019 5:31 PM in response to Danz91

I am hoping if enough iPad Pro users complain about this issue and complain elsewhere, more of the tech media will pick up on this and Apple will have no choice but to respond and acknowledge this issue.

Apple for the longest time ignored all of the performance issues with iPhone 6/6S/6S Plus models with degraded performance/performance throttling due to poor battery when iOS 11 was released.

Jul 4, 2019 5:36 PM in response to Danz91

Don't be so certain. We've had our iPad Pro 11's since the beginning of November 2018. I'd say 8 months, using them every single day is a pretty long time to prove we've not had a single touch issue and I don't anticipate we will either.

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iPad Pro touch screen intermittent unresponsive