iPad Pro touch screen intermittent unresponsive

I have the iPad Pro 10.5 inch for roughly 4 months. I started finding intermittent touch issues that have been random. Its extremely bad when playing games where precision touch and timing are critical. Just normal day to day usage for email, web browsing, etc. you would not notice it much unless you attempt to draw in notepad, then I can see how occasionally it does not register touch while sliding a stylus and other times, its like a rapid touch response.


I have performed every single thing I could find from others having the same issue, and from the looks of how many complaints about this, it sounds like either design flaw or iOS issues. I have tried the following:

  • Turn off and on
  • Hard rest/restart
  • Clean the screen frequently
  • Removed the expensive tempered glass Screen protector
  • Switched case to a case that has no magnetic close
  • Use the Apply plug instead of a multi-usb port charger
  • Turning off Bluetooth
  • Turning off Background App Refresh
  • Turning off Multitasking
  • Etc...etc...etc..etc.


Nothing has worked and seeing all the various forums and posts from people, this is a big problem a rather massive quantity of people have with the iPad Pro's. This weekend I have just had it with this very new iPad Pro that is driving me crazy... I hit the forums looking for anything i have no tried and its all the same, nobody knows and many have just given up on iPads, a lot of people have turned their iPads in under warranty only to find the refurbished units they receive all have the same issue. I am right there with them, I have absolutely loved the Apple devices, my house nearly all Apply, TV's, iPhones, iPads, MacMini's, etc.


I was preparing to erase my iPad Pro and send it back, but gave it one more try, i literally went through every single setting, turning off every single feature and hard restart. After that, the issues are so far gone. I may have a pretty much featureless iPad Pro right now, however no more intermittent unresponsive touch, so i suspect its an iOS issue! I have no interest in turning on any settings one at a time until the issue returns, for now hoping it will eventually be resolved and i can turn everything back on, i just need to not deal with this issue for a while as it has nearly turned me away from Apple products going forward. As expensive as these devices are, we should not have these kind of issues.

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Jan 13, 2019 7:44 PM

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Question marked as Top-ranking reply

Posted on Jan 13, 2019 11:25 PM

This is NOT what you are going to want to read/learn, but this is a known issue across all iPad Pro year and models ( even the brand new 2018, 3rd gen iPad Pro models ) and it is starting to affect both the 2018 and 2017 6th and 5th gen 9.7 inch screen iPads, too!!

I am beginning to think that this is a growing issue that is NOT hardware related, but either iOS 11 and/or iOS 12 related bug.

I have a 1st gen, 12.9 inch screen iPad Pro still running iOS 10.3.3 and I am NOT experiencing these recent intermittent touch screen issues.


The best you can do is alert Apple to this growing issue.


The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.


iPad Feedback


http://www.apple.com/feedback/ipad.html


Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.


The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.


Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.


Contact - How to Contact Us - Apple


Good Luck to You!

757 replies

Sep 16, 2020 10:45 AM in response to SonicEndeavor

looks like Pro 2020 have the same problem :-(


https://www.reddit.com/r/iPadPro/comments/iay2yn/ipad_pro_2020_129_touchscreen_issues/


I'm tired of this lottery. i have my third iPad in the last year and a half even though I've been using iPads since the iPad 2 and never had any problems with any model until I bought the Pro last year.

now I am thinking about buying Air 2020, but there is no certainty that this problem is solved there.


another very strange thing is the fact that for example, I had a problem on two different models for a year. and someone allegedly never had this problem. and I'm not the only one on this forum who had the problem again after getting a new replacement device. it is very strange that someone has the problem repeated on all devices, but someone has never had it. the probability of such a situation is very small.

Sep 24, 2020 9:00 AM in response to zsully007

Amen zsully007!

I've been saying this about Apple for years. They intentionally sabotage iPhones so batteries no longer work. I had an AppleTV that they rendered worthless when they pushed an update out to the box, and then had the nerve to tell me that I could resolve it by purchasing a newer box. I resolved it by purchasing an alternate product. And I have had this unresponsiveness issue with my iPad Pro for over a year. But there is never anything wrong with it when hey run their diagnostics. The callas and irresponsibility of Apple to continue to produce products that have known defects is amazing. I have already committed to replacing my products with non-Apple products as the current product die. The lack of responsiveness, the poor customer service, the blatant lies the "support" engineers tell you, and the general irresponsibility of leadership has turned me into a non-Apple consumer going forward.

Oct 2, 2020 9:14 AM in response to MichelPM

Did Apple deliberately break the Ipad Pro and hid this Touch Accommodation setting so people would think that their old Ipad Pros already needs to be replaced with the newest model? He’ll i only use my Ipad Pro for Youtube and i’m already having problems swiping the screen because it wouldn’t respond... Touch Accomodation kinda fix the not responding to swipe issue... However, there is this random lag that’s happening, not sure if it’s a gonna stay or get worse... FYI Apple? Don’t make ur users look dumb, be fair and let us enjoy our gadgets until it’s really time to replace them. This is the reason why i’m scared to update...

Dec 11, 2020 6:23 PM in response to Sylvain192

I have been the gammet! Apple says it is a hardware problem with the iPad Pro 10.5. It works fine for the first 16 months then starts missing keys and becomes worse and gets to the place where you want to replace it. It ticks me off that they take this attitude. I this it was made this way on purpose. There are a few things I have tried that help for a day or two and that’s it.

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iPad Pro touch screen intermittent unresponsive

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