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Pyro.Man Author

Level 1

83 points

iPad Pro touch screen intermittent unresponsive

I have the iPad Pro 10.5 inch for roughly 4 months. I started finding intermittent touch issues that have been random. Its extremely bad when playing games where precision touch and timing are critical. Just normal day to day usage for email, web browsing, etc. you would not notice it much unless you attempt to draw in notepad, then I can see how occasionally it does not register touch while sliding a stylus and other times, its like a rapid touch response.

I have performed every single thing I could find from others having the same issue, and from the looks of how many complaints about this, it sounds like either design flaw or iOS issues. I have tried the following:

Turn off and on
Hard rest/restart
Clean the screen frequently
Removed the expensive tempered glass Screen protector
Switched case to a case that has no magnetic close
Use the Apply plug instead of a multi-usb port charger
Turning off Bluetooth
Turning off Background App Refresh
Turning off Multitasking
Etc...etc...etc..etc.

Nothing has worked and seeing all the various forums and posts from people, this is a big problem a rather massive quantity of people have with the iPad Pro's. This weekend I have just had it with this very new iPad Pro that is driving me crazy... I hit the forums looking for anything i have no tried and its all the same, nobody knows and many have just given up on iPads, a lot of people have turned their iPads in under warranty only to find the refurbished units they receive all have the same issue. I am right there with them, I have absolutely loved the Apple devices, my house nearly all Apply, TV's, iPhones, iPads, MacMini's, etc.

I was preparing to erase my iPad Pro and send it back, but gave it one more try, i literally went through every single setting, turning off every single feature and hard restart. After that, the issues are so far gone. I may have a pretty much featureless iPad Pro right now, however no more intermittent unresponsive touch, so i suspect its an iOS issue! I have no interest in turning on any settings one at a time until the issue returns, for now hoping it will eventually be resolved and i can turn everything back on, i just need to not deal with this issue for a while as it has nearly turned me away from Apple products going forward. As expensive as these devices are, we should not have these kind of issues.

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Jan 13, 2019 7:44 PM

Top-ranking reply

MichelPM

Level 10

81,306 points

Posted on Jan 31, 2019 8:47 PM

Some other user mentioned trying this in another post thread.

Possible Solution from user Andrew Ngo

Original posting from here.

iPad Pro 11" - Touch Screen Unresponsive - Apple Community

“For those whom have touch screen unresponsive issue with iOS 12.1.....

Goto Setting -> General -> Accessibility -> Touch Accommodations, Turn on Touch Accommodations. Leave everything else in the options alone.

All my touch issues gone!”

View in context

757 replies

Janosos3

Level 1

4 points

Jul 18, 2019 6:38 AM in response to MichelPM

Everybody PLEASE report this issue here:

http://www.apple.com/feedback/ipad.html

If you don’t, Apple doesn’t hear abut it. I went to the Apple store and NONE of the kids there have heard of this issue. Apple is NOT acknowledging this problem at all.

MichelPM

Level 10

81,306 points

Jul 29, 2019 2:41 AM in response to AnybodyM

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

Contact - How to Contact Us - Apple

Best of Luck to You!

MichelPM

Level 10

81,306 points

Aug 6, 2019 4:56 PM in response to striders

I would make a actual contact call to Apple customer service, in Cupertini, CA, and talk with them on this issue since you have this many 2018 iPad Pros and talk to them about your iPad Pro issues to them, at the source.

Contact phone numbers here via the link below.

Contact - How to Contact Us - Apple

MichelPM

Level 10

81,306 points

Aug 30, 2019 5:07 PM in response to Jean-LucL

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

https://www.apple.com/contact/

MichelPM

Level 10

81,306 points

Sep 11, 2019 10:19 PM in response to Helloladydi

There is nothing to be done from a user standpoint about this iisue.

There is no permanent or temporary solution for this iisue for older iPad Pro models.

I would call Apple customer support directly in their main headquarters in Cupertino, CA and calmly have a discussion with them regarding the unresponsive touch screen issues your iPad Pro has been experiencing.

Call them using the link below and see what they can do for you, if anything.

Contact - How to Contact Us - Apple

Best of Luck to You!

MichelPM

Level 10

81,306 points

Oct 1, 2019 2:06 AM in response to Adam89a

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

https://www.apple.com/contact/

MichelPM

Level 10

81,306 points

Oct 3, 2019 12:16 PM in response to ojan

Hopefully, this is HUGE “BINGO!”, we, FINALLY, have a winner?!

This problem has been a serious vexing problem/bug/issue for affected iPad Pro users here for an entire year!

Maybe this is, finally, a permanent fix for now for this issue for every iPad Pro affected!

I would let Apple know about this possible solution in two ways.

The best and ONLY way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

https://www.apple.com/contact/

It this works for all affected iPad Pro users, you maybe THE ONLY ONE who finally cracked this problem!!!

Here's hoping this is the FINAL, REAL temporary solution to this issue for every affected iPad Pro user!

THANK YOU for posting this!

MichelPM

Level 10

81,306 points

Oct 4, 2019 1:51 PM in response to Patrick_not_happy_with_Apple

Its got to be as this is the same size and nearly the same screen tech that is in the 2017, 10.5 inch screen iPad Pro models that are, also, having this same intermittent, unresponsive touch screen issue.

It is THE EXACT SAME issue. NO difference.

Have you read this entire post?

Here is another link to the other long post on this issue.

iPad Pro screen unresponsive - Apple Community

Your iPad Air 3 screen issues are EXACTLY THE SAME as every iPad Pro model/user affected here!

Report it to Apple as per my above post. My feedback and Apple phone contact links are everywhere in this post.

MichelPM

Level 10

81,306 points

Oct 22, 2019 1:19 AM in response to bobmussini

Here's is a new user in this new post that had a perfectly running 2017, 10.5 inch screen iPad Pro, then JUST upgraded to iPadOS 13.1.3 and is just NOW getting this intermittent, unresponsive touch screen issue!

This is definitely some sort of software based issue!

Here is the link to this brand new posting.

iPad Pro touchscreen unresponsive after i… - Apple Community

MichelPM

Level 10

81,306 points

Nov 9, 2019 3:44 AM in response to Gootz1234

Since I haven't posted this information in quite some time here because I got tired of posting it, I will be charitable this time out and post this info again for the time being.

Please let Apple know that this touchscreen bug still exists and is still a growing issue among a minority of iPad Pro users across all 4 iPad Pro modl years!

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

https://www.apple.com/contact/

MichelPM

Level 10

81,306 points

Nov 9, 2019 3:57 AM in response to Gootz1234

Here are links to these long standing, longer posts on the subject of this intermittent, unresponsive touch screen issue.

There is STILL NIO solution/fix from Apple, to date and appears none are forthcoming after a complete year of this issue has gone by.

No one with this tochscrern issue is sending enough regular feedback back to Apple to alert Apple engineers of this continuing, growing iPad Pro tochscreen issue!

After 12 months, Apple engineers have NO CLUE about this issue! None!

Everyone here and in other touchscreen bug postings needs to continue to hammer the iPad feedback page more than once ( I believe you can post multiple feedback, but only one feedback posting a day ).

iPad Pro touch screen intermittent unresp... - Apple Community

https://discussions.apple.com/thread/250085450

iPad Pro screen unresponsive - Apple Community

https://discussions.apple.com/thread/8658399

iPad Pro 12.9” not responding to touch in... - Apple Community

https://discussions.apple.com/thread/8396370

MichelPM

Level 10

81,306 points

Dec 13, 2019 1:22 PM in response to HTohidlou

You should report this to both Apple feedback.

iPhone Feedback

http://www.apple.com/feedback/iphone.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple, in California, is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the contact link below.

https://www.apple.com/contact/

Best of Luck to You!

Dec 13, 2019 2:09 PM in response to HTohidlou

HTohidlou wrote:

It’s not annoying so much because iPhone users do not use Apple Pencil. Because of that maybe lot’s of iPhone users can’t see this issue.

to check the problem, please open the calculator (Apple app) and try to enter number rapidly. You can see your iPhone or maybe iPad recognizes your touch (by changing color of numbers) but the app doesn’t recognize some of the numbers.

Sorry, but there are no touch issues even with rapid typing on the built in calculator.

You should take your issue where it belongs, which is the iPhone forum. What you're suggesting isn't common (there are very few posts about touch issues) and this is not in any way connected with iPad Pro touch issues.

Also, see this support article for issues with touch --> Get help with the display on your iPhone, iPad, or iPod touch - Apple Support

Finally, if you believe your iPhone is not working correctly, schedule an appointment at your Apple Store Genius Bar and let Apple run diagnostics on it for you.

MichelPM

Level 10

81,306 points

Jan 27, 2020 11:28 AM in response to mythdoc

The gyroscope hardware/software fault possibility was one that was explored earlier on and one that I was able to bring attention to ASC moderators here, who, in turn, mentioned this touch screen issue to Apple engineering employees sometime back in the Fall of 2019.

I have not seen anymore updates about whether Apple engineering has even acknowledged or is working on this issue, let alone know if Apple is receiving enough, relevant and quantitative feedback concerning this touch screen issue.

This issue, whatever is causing this, is a mess, now, and has been going on for far too long.

There is no way to know if there is enough feedback and outcry on this issue.

You are free and welcome to submit feedback about this issue to Apple.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Every iPad Pro/Air 3 user affected by this touch screen issue/bugs needs to keep sending/hammering Apple with feedback and outcries for this issue to get fixed and you all really need to call Apple, in California, and, basically, keep hammeing their customer support on this issue, until they get the message that Apple has a touch screen problem with their iPad Pro models across the board and they need to start acknowledging this problem.

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple, in California, is made aware and starts working on a fix/solution for a future software update.

You could, also, contact Apple Product support and service about your Apple iPad issues, directly.

Tap on the link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

Good Luck to All!

MichelPM

Level 10

81,306 points

Apr 4, 2020 5:40 PM in response to Barbarabea

All of you here need to keep sending Apple feedback on this issue.

All of you here can keep sending as much feeback on this issue as you like.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple, in California, is made aware and starts working on a fix/solution for a future software update.

Also, I suggest to everyone contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

https://support.apple.com/en-us/HT201232

Escalate this iPad Pro touch screen issue, if you all need to.

I believe that this issues is still only affecting a small and still growing amount of iPad Pro across all years and models and not enough of you are contacting Apple directly and/or sending enough feedback on this issue.

Nothing will come of this if none of you here do not spend time to continue to hammer the feedback pages about this issue and contact/call Apple directly and continue to bug them and let them know that this is a real issue NOT caused by user damage or error.

If anyone calls Apple and you get no sataifactuon from your first Apple support employee encounter, politely ask to have this issue escalated up to more senior support representatives and engineering staff, if you can

This issue has been going on for, at least, 18 moths, now!

Too long for this issue to keep continuing.

Best of Luck to All of You!

iPad Pro touch screen intermittent unresponsive