iPad Pro touch screen intermittent unresponsive

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

https://www.apple.com/contact/

There is nothing to be done from a user standpoint about this iisue.

There is no permanent or temporary solution for this iisue for older iPad Pro models.

I would call Apple customer support directly in their main headquarters in Cupertino, CA and calmly have a discussion with them regarding the unresponsive touch screen issues your iPad Pro has been experiencing.

Call them using the link below and see what they can do for you, if anything.

Contact - How to Contact Us - Apple

Best of Luck to You!

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

https://www.apple.com/contact/

Hopefully, this is HUGE “BINGO!”, we, FINALLY, have a winner?!

This problem has been a serious vexing problem/bug/issue for affected iPad Pro users here for an entire year!

Maybe this is, finally, a permanent fix for now for this issue for every iPad Pro affected!

I would let Apple know about this possible solution in two ways.

The best and ONLY way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

https://www.apple.com/contact/

It this works for all affected iPad Pro users, you maybe THE ONLY ONE who finally cracked this problem!!!

Here's hoping this is the FINAL, REAL temporary solution to this issue for every affected iPad Pro user!

THANK YOU for posting this!

Its got to be as this is the same size and nearly the same screen tech that is in the 2017, 10.5 inch screen iPad Pro models that are, also, having this same intermittent, unresponsive touch screen issue.

It is THE EXACT SAME issue. NO difference.

Have you read this entire post?

Here is another link to the other long post on this issue.

iPad Pro screen unresponsive - Apple Community

Your iPad Air 3 screen issues are EXACTLY THE SAME as every iPad Pro model/user affected here!

Report it to Apple as per my above post. My feedback and Apple phone contact links are everywhere in this post.

Here's is a new user in this new post that had a perfectly running 2017, 10.5 inch screen iPad Pro, then JUST upgraded to iPadOS 13.1.3 and is just NOW getting this intermittent, unresponsive touch screen issue!

This is definitely some sort of software based issue!

Here is the link to this brand new posting.

iPad Pro touchscreen unresponsive after i… - Apple Community

Since I haven't posted this information in quite some time here because I got tired of posting it, I will be charitable this time out and post this info again for the time being.

Please let Apple know that this touchscreen bug still exists and is still a growing issue among a minority of iPad Pro users across all 4 iPad Pro modl years!

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

https://www.apple.com/contact/

Here are links to these long standing, longer posts on the subject of this intermittent, unresponsive touch screen issue.

There is STILL NIO solution/fix from Apple, to date and appears none are forthcoming after a complete year of this issue has gone by.

No one with this tochscrern issue is sending enough regular feedback back to Apple to alert Apple engineers of this continuing, growing iPad Pro tochscreen issue!

After 12 months, Apple engineers have NO CLUE about this issue! None!

Everyone here and in other touchscreen bug postings needs to continue to hammer the iPad feedback page more than once ( I believe you can post multiple feedback, but only one feedback posting a day ).

iPad Pro touch screen intermittent unresp... - Apple Community

https://discussions.apple.com/thread/250085450

iPad Pro screen unresponsive - Apple Community

https://discussions.apple.com/thread/8658399

iPad Pro 12.9” not responding to touch in... - Apple Community

https://discussions.apple.com/thread/8396370

You should report this to both Apple feedback.

iPhone Feedback

http://www.apple.com/feedback/iphone.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple, in California, is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the contact link below.

https://www.apple.com/contact/

Best of Luck to You!

HTohidlou wrote:

It’s not annoying so much because iPhone users do not use Apple Pencil. Because of that maybe lot’s of iPhone users can’t see this issue.

to check the problem, please open the calculator (Apple app) and try to enter number rapidly. You can see your iPhone or maybe iPad recognizes your touch (by changing color of numbers) but the app doesn’t recognize some of the numbers.

Sorry, but there are no touch issues even with rapid typing on the built in calculator.

You should take your issue where it belongs, which is the iPhone forum. What you're suggesting isn't common (there are very few posts about touch issues) and this is not in any way connected with iPad Pro touch issues.

Also, see this support article for issues with touch --> Get help with the display on your iPhone, iPad, or iPod touch - Apple Support

Finally, if you believe your iPhone is not working correctly, schedule an appointment at your Apple Store Genius Bar and let Apple run diagnostics on it for you.

The gyroscope hardware/software fault possibility was one that was explored earlier on and one that I was able to bring attention to ASC moderators here, who, in turn, mentioned this touch screen issue to Apple engineering employees sometime back in the Fall of 2019.

I have not seen anymore updates about whether Apple engineering has even acknowledged or is working on this issue, let alone know if Apple is receiving enough, relevant and quantitative feedback concerning this touch screen issue.

This issue, whatever is causing this, is a mess, now, and has been going on for far too long.

There is no way to know if there is enough feedback and outcry on this issue.

You are free and welcome to submit feedback about this issue to Apple.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Every iPad Pro/Air 3 user affected by this touch screen issue/bugs needs to keep sending/hammering Apple with feedback and outcries for this issue to get fixed and you all really need to call Apple, in California, and, basically, keep hammeing their customer support on this issue, until they get the message that Apple has a touch screen problem with their iPad Pro models across the board and they need to start acknowledging this problem.

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple, in California, is made aware and starts working on a fix/solution for a future software update.

You could, also, contact Apple Product support and service about your Apple iPad issues, directly.

Tap on the link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

Good Luck to All!

All of you here need to keep sending Apple feedback on this issue.

All of you here can keep sending as much feeback on this issue as you like.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel, but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple, in California, is made aware and starts working on a fix/solution for a future software update.

Also, I suggest to everyone contacting/reaching out to Apple Product support and services.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

Escalate this iPad Pro touch screen issue, if you all need to.

I believe that this issues is still only affecting a small and still growing amount of iPad Pro across all years and models and not enough of you are contacting Apple directly and/or sending enough feedback on this issue.

Nothing will come of this if none of you here do not spend time to continue to hammer the feedback pages about this issue and contact/call Apple directly and continue to bug them and let them know that this is a real issue NOT caused by user damage or error.

If anyone calls Apple and you get no sataifactuon from your first Apple support employee encounter, politely ask to have this issue escalated up to more senior support representatives and engineering staff, if you can

This issue has been going on for, at least, 18 moths, now!

Too long for this issue to keep continuing.

Best of Luck to All of You!

The best you can do is to continue to alert Apple to this growing issue and hammer the Apple iPad feedback pages mutiple times on this issue.

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

You can post as much multiple feedback about this issue any time.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

As I stated, this intermittent, unresponsive and unresolved iPad Pro touch screen issue has plagued a small, but growing minority of iPad Pro users across all 4 years of iPad Pro models for over 18 months, now!

Also, I STRONGLY suggest contacting/reaching out to Apple Product support and services on this larger screen iPad intermittent, unresponsive touch screen issue and you have to escalate this issue to higher levels of Apple senior customer support personnel to get their attentions on this issue.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

This is a serious, unresolved hardware/software problem that has been plaguing a growing minority of iPad Pro users, across all model years, for the past 18 months, or so.

For iPad Pro users, this intermittent, unresponsive touch screen issue started waaaay back with either a late iOS 11 update OR with the introduction of iOS 12.

There is NO resolution for this from Apple, to date.

No way to know whether Apple has any type of fix/solution coming soon, or not.

Sorry that you iPad Air 3/iPad Pro has contracted this issue.

You are now part of small, but still very much a growing minority of larger screen iPad users that have been affected by this intermittent, unresponsive larger iPad touch screen problem/bug/flaw.

Sorry & Best of Luck to You!

I STRONGLY suggest contacting/reaching out to Apple Product support and services, again.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

If you need to, if initial 1st tier Apple customer phone support is of no help to you, I encourage you to calmly ask to have this issue escalated up to more responsible, senior Apple customer support employees to see if they can come up with a possible fix or solution to this iPad touch screen issue, or not, but I make no guarantees, whatsoever.

If you need to, you can have this issue escalated all the way up to Apple engineering staff level of customer support.

Do not settle for initial contact, 1st tier Apple customer phone support.

Apple product issues can be escalated to more senior Apple product support staff.

Even if no acceptable resolution, Apple, AT LEAST, logs all support calls and issues.

Best of Luck to You!

I am sorry to learn that you are experiencing touch scree issues with your fairly recent 2019 iPad Air 3 model.

I believe that your 2019 iPad Air 3 may have contracted an serious, hardware and/or software related, intermittent, unresponsive touch screen issue/problem/bug/flaw.

There is absolutely nothing that can be done.

Apple really does NOT have a final fix or solution to this issue.

There are many things causing this ongoing issue.

This intermittent unresponsive screen issue appears to be a rather difficult issue to resolve as this issue has been going on for 20 months, now!

See this Apple support link for some additional help, if needed.

https://support.apple.com/en-us/HT201406

This is a well known issue here in these iPad support communities.

This intermittent, unresponsive touch screen issue affects a continuing, growing minority of iPad Pro users/models across all 4 years of iPad Pro models, as well as the new 2019 10.5 inch screen iPad Air 3, which is based from the 2017, 10.5 inch screen iPad Pro models.

Take a look at these long standing, longer posts on the subject of this intermittent, unresponsive touch screen

issue, below.

Because this issue is either STILL only affecting a growing, but still very small minority of iPad Pro/iPad Air 3 users OR iPad Pro/iPad Air 3 users are simply NOT reporting this issue enough here in these official Apple iPad support communities OR simply NOT posting enough feedback to Apple about this intermittent, unresponsive iPad Pro touch screen issue to alert the proper responsible and cognizant Apple employees and teams and get them working on this iPad Pro touch screen problem.

iPad Pro touch screen intermittent unresp... - Apple Community

https://discussions.apple.com/thread/250085450

iPad Pro screen unresponsive - Apple Community

https://discussions.apple.com/thread/8658399

iPad Pro 12.9” not responding to touch in... - Apple Community

https://discussions.apple.com/thread/8396370

The best you can do is to continue to alert Apple to this growing issue and hammer the Apple iPad feedback pages mutiple times on this issue.

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

You can post as much multiple feedback about this issue any time.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

As I stated, this intermittent, unresponsive and unresolved iPad Pro touch screen issue has plagued a small, but growing minority of iPad Pro users across all 4 years of iPad Pro models for over 18 months, now!

Also, I STRONGLY suggest contacting/reaching out to Apple Product support and services on this larger screen iPad intermittent, unresponsive touch screen issue and if you have to, escalate this issue to higher levels of Apple customer support personnel to get their attentions on this issue.

Tap on the first link below and scroll down some to get to the Apple Product Support section and phone numbers for your location/region.

https://www.apple.com/contact/

OR

https://support.apple.com/en-us/HT201232

If you need to, if initial 1st tier Apple customer support is of no help to you, you can calmly ask to have this issue escalated up to more responsible, senior Apple customer support employees to see if they can come up with a better possible solution to these iPad issue/s, but I make no guarantees, whatsoever, to ANY type of outcome for these iPad issues.

Most 2019 iPad Air 3 models started having this intermittent, unresponsive touch screen issue early in the introduction of iPadOS 13, which was last September/October 2019.

This is a serious, unresolved hardware/software problem that has been plaguing a growing minority of iPad Pro users, across all model years, for the past 18 months, or so.

For iPad Pro users, this intermittent, unresponsive touch screen issue started waaaay back with either a late iOS 11 update OR with the introduction of iOS 12.

There is NO final resolution for this from Apple, to date.

No way to know whether Apple has any type of final fix/solution coming soon, or not.

Sorry that your iPad Air 3 has contracted this issue.

You are now part of small, but still very much a growing minority of larger screen iPad users that have been affected by this intermittent, unresponsive larger iPad touch screen problem/bug/flaw.

Sorry & Best of Luck to You!