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Level 1

81 points

iPad Pro touch screen intermittent unresponsive

I have the iPad Pro 10.5 inch for roughly 4 months. I started finding intermittent touch issues that have been random. Its extremely bad when playing games where precision touch and timing are critical. Just normal day to day usage for email, web browsing, etc. you would not notice it much unless you attempt to draw in notepad, then I can see how occasionally it does not register touch while sliding a stylus and other times, its like a rapid touch response.

I have performed every single thing I could find from others having the same issue, and from the looks of how many complaints about this, it sounds like either design flaw or iOS issues. I have tried the following:

Turn off and on
Hard rest/restart
Clean the screen frequently
Removed the expensive tempered glass Screen protector
Switched case to a case that has no magnetic close
Use the Apply plug instead of a multi-usb port charger
Turning off Bluetooth
Turning off Background App Refresh
Turning off Multitasking
Etc...etc...etc..etc.

Nothing has worked and seeing all the various forums and posts from people, this is a big problem a rather massive quantity of people have with the iPad Pro's. This weekend I have just had it with this very new iPad Pro that is driving me crazy... I hit the forums looking for anything i have no tried and its all the same, nobody knows and many have just given up on iPads, a lot of people have turned their iPads in under warranty only to find the refurbished units they receive all have the same issue. I am right there with them, I have absolutely loved the Apple devices, my house nearly all Apply, TV's, iPhones, iPads, MacMini's, etc.

I was preparing to erase my iPad Pro and send it back, but gave it one more try, i literally went through every single setting, turning off every single feature and hard restart. After that, the issues are so far gone. I may have a pretty much featureless iPad Pro right now, however no more intermittent unresponsive touch, so i suspect its an iOS issue! I have no interest in turning on any settings one at a time until the issue returns, for now hoping it will eventually be resolved and i can turn everything back on, i just need to not deal with this issue for a while as it has nearly turned me away from Apple products going forward. As expensive as these devices are, we should not have these kind of issues.

iPad Pro 10.5-inch, Wi-Fi, Cellular

Posted on Jan 13, 2019 7:44 PM

Best reply

MichelPM

Level 10

81,004 points

Posted on Jan 31, 2019 8:47 PM

Some other user mentioned trying this in another post thread.

Possible Solution from user Andrew Ngo

Original posting from here.

iPad Pro 11" - Touch Screen Unresponsive - Apple Community

“For those whom have touch screen unresponsive issue with iOS 12.1.....

Goto Setting -> General -> Accessibility -> Touch Accommodations, Turn on Touch Accommodations. Leave everything else in the options alone.

All my touch issues gone!”

View in context

757 replies

Oct 11, 2019 7:10 AM in response to Pyro.Man

I am in India.. I have given my iPad pro 12.9 256 gb 2nd gen for repair (under warranty) for this same problem discussed here.. I got mail like this today.. dies they repair the iPad pro or replace it with new iPad pro.. I don’t know what are they saying.. do someone know about what happens in India.?

Dec 11, 2020 6:33 PM in response to Sylvain192

Just for correctness’ sake, A1701 is my actual model, not A1057. I guess I could have double-checked before posting.

hateNot

Level 1

31 points

Jan 13, 2019 9:44 PM in response to Pyro.Man

I have the same iPad Pro you have. I bought it specifically to use with the Apple Pencil for drawing and painting on a app called Procreate.

In Procreate there’s a setting to dismiss all finger touches. Reducing it to only recognize the pencil.

After enabling and painting for awhile, I disabled the setting.

Thats when the pencil lag started. And still it persist. I tried enabling/disabling the setting a few times. Restarted, and even deleted/redownloaded Procreate to no avail.

Hopefully this will be resolved quickly.

Vmax28

Level 1

23 points

Jan 31, 2019 7:53 PM in response to MichelPM

I can confirm, that it happened with my 2gen iPad Pro 12.9 and it also happens on the latest 3gen iPad Pro 12.9. It is very annoying and makes serious use of the iPad very difficult. I noticed it happens when many apps are open in the background. It seems when closing most/all background apps, problem disappears.

Mar 20, 2019 8:50 AM in response to Pyro.Man

I have been having issue with what i believe is touch sensitivity on my ipad pro 12.9.

Software is updated regularly. The issue is noticed mostly when typing. Some finger strokes register while others do not, causing much frustration. Tapping harder and super firmly sometimes helps. This is not acceptable. Seems to be a fairly common issue. Why is nothing being done about this proactively?

my guess is there is a known hardware issue with sensitivity on a larger screen? correct?

JR-Pars

Level 1

10 points

Mar 22, 2019 3:32 PM in response to JR-Pars

Addendum: My issue was primarily related to swipe gestures and the screen being unresponsive, e.g., bringing dock up, minimizing open windows, closing apps by swiping up. Also, experienced problems closing window using X and occasional typing input problems.

JR-Pars

Level 1

10 points

Mar 22, 2019 4:06 PM in response to JR-Pars

JR-Pars

Level 1

10 points

Mar 22, 2019 5:24 PM in response to MichelPM

I agree. One of the things I did with the original new iPad Pro was to not add any apps back onto it after reinstalling hardware and iOS (did update to 12.1.4 that time). Problems persisted with only iOS and Apple apps on tablet.

bethonos

Level 1

4 points

Mar 25, 2019 1:29 AM in response to Pyro.Man

I have this problem too, it seems pretty widespread, see this thread, with videos and all:

https://forums.macrumors.com/threads/unresponsive-screen-ipad-pro-12-9-2nd-gen.2121051/page-13#post-27214083

In my case, nothing helped so far. I have ipad pro 2018 12.9" (3rd gen) and I believe the problem started 2-3 months after purchase. Initially I don't recall having this problem at all. This is consistent also with what other people write, that this problem rises after time. People have been replacing devices and seeing it return on new devices. Seems hardware + software related to me. It's almost like something is deteriorating within iPad and the software can cope until some point, but eventually fails to cope. I'm on latest 12.2 open beta 6 and the issue persists.

MichelPM

Level 10

81,004 points

Mar 25, 2019 11:18 PM in response to Daniel xD

I haven’t upgraded/updated, my 1st gen iPad Pro, as yet.

So far, only 3 users ( out of a possibility of approx. 800 users, or so, reporting this issue here ) have claimed/stated that iOS 12.2 has cured their iPad Pro of touch response issues.

I am waiting for that number of users to more drastically increase before I make the decision to finally upgrade/update my iPad Pro to iOS 12.

My iPad Pro is still on iOS 10.3.3 and I have NO touch screen issues, whatsoever.

This is why I know for certain that this is an iOS 12 issue and not a hardware issue.

I have been keeping track of iOS 12 update beta progresses, via YouTube, and learned of the iPad Pro touch fixes in later versions of the iOS 12.2 public betas.

Mar 26, 2019 5:35 AM in response to Daniel xD

I feel like the probleme is from the 120Hz refresh rate display on iOS 12

I’m not having anymore that freezing since I limited the frame rate at 60 on...

Settings / General / Accessibility / Display Accommodation / and toggle on the limit frame rate

Mar 26, 2019 5:35 AM in response to Daniel xD

I feel like the probleme is from the 120Hz refresh rate display on iOS 12

I’m not having anymore that freezing since I limited the frame rate at 60 on...

Settings / General / Accessibility / Display Accommodation / and toggle on the limit frame rate

MichelPM

Level 10

81,004 points

Mar 30, 2019 4:50 AM in response to B-V-K

These are user to user support communities.

We all are just product users, like you!

Cognizant Apple employees do not participate in these communities.

Is your iPad Pro running iOS 12.2?

Have you tried a hard reset of your iPad Pro?

Apr 11, 2019 7:45 AM in response to Daniel xD

I watched one last night with a guy who was having extreme issues on his iPad Pro 11 (the newest generation) and even with a screen protector, he was having no issues with tough sensitivity and he attributed it all to iOS 12.2.

Apr 11, 2019 8:51 AM in response to Pyro.Man

Got the exact same problem with mine. It’s only been doing it since the 12.2 update. The screen kinda ‘sticks’ when scrolling pages on social media & the on screen keyboard is unresponsive. You have to repeatedly press letters to get them to type or swipe the screen quickly to make it scroll again. Playing games is a problem too if you need to scroll around or pinch to zoom in and out. It seems to be intermittent as I’ve typed all this without too much trouble. Anyway, I’ve reported it to Apple.

iPad Pro touch screen intermittent unresponsive