iPad Pro touch screen intermittent unresponsive

Are you plugged in or using just the battery?

I just asked the same question last right. However, I think I solved my issue. One of my charger ports is bad even though it was charging my iPad.

Check out the battery with the CoconutBattery app on your computer (download https://www.coconut-flavour.com/coconutbattery/). You must plug iPad into your computer, and then open the iTunes before opening the CoconutBattery to check the battery. If the battery capacity under 80%, then take iPad to the Apple store, and have the technician look at it.

I have an iPad Pro 11 inch and this problem started with iOS 12.2 for me. The iPad was working perfectly, then as soon as I updated I have periods of not being able to interact with anything on the screen. If I turn off the screen and then unlock it again, that helps a bit for a little while. Over time, it gets worse and worse until I have to shut down the iPad completely and restart it. Just typing this message the screen has stopped responding several times. Sometimes things on the screen will seem like they know a touch event has started, but it seems to never finish. It seems to me that Apple messed up the touch input driver, and I’m shocked they haven’t issued a hot fix since so many people are having this problem.

Don't give up! Write or chat to Apple Support and tell them that everyone includes you is having the intermitennt unresponsive touch issue. They probably will ask you to send it to Apple Store to check it out. Also, if your iPad is still on Apple care, and the tech can’t find anything wrong with it, then they probably will send you a replacement. My feeling is that if everyone has the same issue, then I think is iOS software problem.

What service provider are you using? What is the Firmware version do you have? Look under General -> About, and scroll to the Firmware. I’m just curious.

I am on my 3rd iPad Pro 12.9 3rd generation my first one did not charge. And the second one had the same touch screen issues described on this feed. The touch screen seems to be perfect for the first 2 weeks and then slowly starts becoming unresponsive. The Genius Bar tech saw it happen and said it was a software issue but after trying everything said they would get me a new device. I went to a different larger apple store nearby that had a replacement device in stock. The sales person who swapped the devices said it was the 10th!! iPad Pro replaced for the same issue that day. I was told the only way to make progress if I have the issue again was to call apple customer relations. My 3rd iPad Pro is starting to have the same issues and I have given up I just want my money back.

I’ve been so frustrated with this issue; I’m somewhat relieved to know I’m not alone and that it’s not my hardware. Limiting the frame rate fixed my issue, and I also turned on Touch Accommodation just in case. Thank you!

Same issue here on a iPad 3rd gen 12.9 wifi. Brief periods of touch being non-responsive though the volume and on/off work. This occurs across all apps and tasks. I have wasted way too much time and effort on this. I've done the Apple store thing (3 hour drive each way - ugh) they say it was fixed, it was not. Many calls, many restarts, many resets, many restores...still not fixed. I pointed out that many people seem to be having the same issue, was told that is not so. I was told my last option is to mail in for repair with about a week turn around time. Now I read that my new iPad may be replaced with a refurbished one....BOO.

This is NOT any type of hardware issue.

This is an iOS 12 software issue/bug.

Apple can keep sending ya’ all new or refurbished 2018 iPad Pro model replacements as much as they want and as many as they want.

The fact is that this unresponsive touch issue is an iOS 12 software based bug, as it affects ALL 3 years of iPad Pro models!

Over a few weeks, all of your new or refurbished replacement 2018 iPad Pro models, you get from Apple, are going to keep getting this unresponsive touch screen issue UNTIL Apple fixes this in iOS!

Period!

A new or refurbished replacement, 2017 or 2018 iPad Pro is NOT going to solve this issue.

Sorry, it is NOT!

Apple needs to fix this issue from inside iOS 12.

Quick update... I'm on iOS 12.1.1

I just tried turning on the 'Limit frame rate to 60fps' option in accessibility/display accommodations and that seems to have resolved the unresponsive to touch issues. We'll see I guess after some long term use.

Not really surprised... I went through what I thought were hardware defects on the iPhone SE... exchanged the phone a few times for a new ones and wasn't happy until I finally got one that had iOS 10 on it still... that iPhone is staying on iOS10 for the remainder of it's life.

Here is my (a bit lengthy) story about this issue:

The problem only happened on the 12.9 iPad, never on iPad Pro 9.7, 10.5 or 11 inch.

It first showed about mid last year on my 12.9 (2nd gen). As I thought it's a software issue, I didn't return it to Apple. However another (unrelated and definitely hardware related) screen issue appeared and Apple replaced this 12.9 2nd gen iPad. I did a full restore from backup to the replacement iPad and the issue disappeared. Short after the 12.9 3rd gen was available I passed on the 12.9 2nd gen to a family member and the issue never appeared again on this 12.9 2nd gen iPad.

I bought the 12.9 3rd gen and did a restore from a iPad Pro 10.5 inch hoping if it would be a software issue I could avoid it that way. For the first few 2-3 months the 12.9 3rd gen worked flawless until the problem appeared on that device.

I was hoping IOS 12.2 would fix the problem bit it didn't. It showed up again after a few days with IOS 12.2

Now comes the weird part. The problems slowly starts to fade away. Whenever it happens, a re-boot (simple off and on) and it works normal with heavy use for 1-2 weeks.

I really have no idea if it's software, hardware or a combination. Indeed one of the strangest device problem I ever encountered.

I have had this exact same issue since first preordering the gen 1 12.9 iPad Pro. Bought the second gen and still had these horrible screen typing/input lag (like an overloaded keyboard) for years. I have never wanted to never buy an iPad Pro more than this horrible experience. I am in medical school and tried being “edgy” in using this as a laptop replacement. All would have gone to planned, with a steep learning curve on performing equivalent tasks, if there wasn’t this input lag. I have normal fingers and ruled out everything from a dirty screen to spending hours complaining to Apple about it. I have had one complete replacement. It’s always been my view to be a rushed item to keep sales relevance and has penalized investing customers. I view my experience similar to how my parents spent several thousands of dollars on &ELL computers in the early 2000’s for literally junk products.. which in turn has allowed those, a decade later, who have basic computing needs can get relatively powerful equipment for ~$300 today. I very much consider myself an iPad Pro guinea pig who spent over $2000 across two iPad pros and have been comparatively shafted so users in a year or two from now won’t ever be able to imagine the junk I got raked with. It is nice to finally see threads of people explaining exactly what I always have with mine. It’s unfortunate that it has to be a plethora of complaints before we observe actual end point solutions being prioritized. 12.3.1 has offered a very slight improvement, but have noticed bits of the same lag even in just writing this reply as my first post-update activity... *backspace backspace backspace.. retype... rinse and repeat*

I am having a very similar issue. Still not sure if this was since I first got the iPad Pro (3rd gen 12.9 inches), but it is something that I noticed recently. It is intermittent. The screen freezes, I would not be able to bring the dock up or bring down the notifications. It does take 5 - 10 seconds. During the first couple of seconds there is no response what so ever, whereas during the last couple of seconds, there is some response but it looses sensitivity > the dock goes back down or the notification bar goes back up (feels as if there are 10 fingers on the screen messing it up). I tried to pick up a pattern, or find a cause, and it seems to happen when I change my iPad's alignment. I think it has something to do with magnetic cases (like the one apple is selling). My iPad would be unlocked and laying flat on the table, then I would ten set it at a 60 degree angle which involves folding the back part. When I do that, it freezes. I think that the magnets changing locations at the back of the iPad has something to do with it. When I replicated this, it seemed to freeze again > it got more consistent but still not 100% consistent. This might be one explanation, but it doesn't seem to make sense because the iPad is not supposed to sense magnetic changes at the back (only at the front which is what causes the waking up when you remove the top cover). I also believe it is a software issue. It is not consistent. A hardware issue is not supposed to resolve by itself. This issue does resolve = it stops freezing after 10 seconds + if you lock and unlock your iPad immediately after freezing, it unfreezes. Also, it has nothing to do with any app I currently have installed (Apple Support mentioned that it may be due to an app I have that is not compatible with the iPad), so it has to be iOS.

12.3.1 hasn’t fixed it then. My screen is still ‘sticking’, especially when using social media platforms. It makes gaming a pain as well if you need to scroll the screen around or pinch zoom to perform certain in-game tasks.

My 12.9 iPad Pro 3rd generation is to the point that it becomes unresponsive to touch so often and for so long that I am able to grab my phone and capture the events on video. This problem is totally souring me on the “Pro” version; no problem on my other iPads.

Did you bother to read ANY of this post, at all?

There is nothing to be done, there is no cure or fix for this, but to wait for Apple to fix this, if they ever do.

I supplied a temporary solution in a post reply at the beginning of this post thread.

Submit feedback to Apple via the links I supplied various times in this post.

Best of Luck to You!