iPad Pro touch screen intermittent unresponsive

My 12.9 iPad Pro 3rd generation is to the point that it becomes unresponsive to touch so often and for so long that I am able to grab my phone and capture the events on video. This problem is totally souring me on the “Pro” version; no problem on my other iPads.

Did you bother to read ANY of this post, at all?

There is nothing to be done, there is no cure or fix for this, but to wait for Apple to fix this, if they ever do.

I supplied a temporary solution in a post reply at the beginning of this post thread.

Submit feedback to Apple via the links I supplied various times in this post.

Best of Luck to You!

My 2c:

I have the 2nd generation 12.9 iPad Pro.

I first encountered this while playing a gpu demanding game.

It suddenly stopped registering any touch input, then it rebooted into a scrambled/checkered green and white screen. I tried a force shut down and reboot, it got up to the lock code, and once entered the checkered screen would return. Frustrated, i turned it off and left it took the next day.

The next day it booted normally but after using it for a couple hours the touch unresponsiveness return. However, no reboots or scrambled screens. I would lose touch responsiveness, and by simply locking and unlocking it for just a second, i would regain responsiveness but for a few seconds only.

I thought this could be happening when either the ipad runs a bit hot or while in a gpu demanding app.

I was able to replicate the issue in demand by alternating between low gpu settings in a game and a high one. With the later, the issue would appear sheet a few seconds. But switching to low settings, the issue would disappear!

To make sure it wasn't the app itself, i downloaded tge antutu benchmarking app since it will force the gpu to run high, and i was right, it happens in the middle of the gpu testing.

I tried all the solutions provided here, but nothing worked.

And to those wondering if iPadOS solves this...

:/

That didn't solve it for me.

I changed the refresh rate to 60 but as soon as i started using the ipad for a couple minutes, the issue returned.

After living with this problem for weeks now, I'm more convinced it's a hardware issue.

It seems as if some sort of hardware safety switch is causing this as soon as the ipad reaches a certain temperature.

A simple lock/unlock, which turns the screen off for a couple seconds, resets it and allows me to have touch responsiveness back for another couple seconds before the whole cycle repeats.

It's really frustrating!

CANNOT be hardware when it affects all years of larger screen iPad Pro models.

This affects 2015, 2016, 2017, 2018, 10.5, 11 and 12.9 inch screen iPad Pro models.

The only model NOT affected is the 2016, 9.7 inch screen iPad Pro models.

All of these years and models of larger screen iPads cannot possibly have the same hardware issue/s/problem/s.

No way it can be hardware when all these models have different hardware in them, but still have the same non-responsive touch screen issue.

This is CLEARLY an iOS 12 and, possibly, a late iOS 11 issue.

AND this has only been posted here in these official Apple support communities by ONLY about 1000 iPad Pro users.

There are soooo many more iPad Pro users NOT having these issues with the touch screen.

I have the same issue on my 2nd gen iPad Pro 12.9. I am on my 2nd one. First one had the issue from day one. The 2nd one was fine until I updated to iOS 12. Apple definitely needs to figure this out. Won’t buy another one until they do. Too many people are having this issue.

You know what’s interesting. I have this same exact issue. But I noticed that the same time my screen started having touch issues, my iPad 12.9 started saying “Accessory not compatible” when I use my Apple typecover. Wonder if these issues are related?

Typecover and screen sensitivity malfunctioning around around the same exact time - after IOS12

After several months of experiencing the unresponsive touch on my iPad Pro 12.9 1st generation, there was no “cure” for the issue. All of the work around or gimmicks mentioned had no lasting solution. My iPad Pro is directly connected to my livelihood, so I bit the bullet and bought the 3rd generation three months ago. Yes, the unresponsive touch is present in the 3rd generation as well. Updated to iPadOS beta, hoping the solution was in the new update. It is still a problem. A whole lot of cash to be having problems still. Also, I exchanged the 1st generation as to no avail.

Not fair to judge any beta software.

Beta software is what it is. Testing and development software.

FYI, there is a different known issue with touch on iPads that appears to be specific to iPadOS.

There can be no other discussion of beta software here in Apple’s official technical support communities.

Such beta software discussions are against the NDA that you agreed to when you signed up to run the iPadOS beta.

Any software beta is going to be strewn with bugs and issues for awhile.

Right now iPadOS still contains a lot of bugs and issues.

That is why you shouldn't run beta OS on your only everyday using iDevice.

Especially if it is your only daily iDevice/iPad.

As new beta updates become available, from Apple and based on beta user feedback to Apple, iPadOS should get better and better as time prpgresses, but iOS 13/PadOS beta is going to be going on for approx. 2-3 months, or so, before it will be officially released by Apple.

Best of Luck to You!

I’ve been following this thread for a while, I have the 2017 iPad Pro 10.5 purchased new in January 2019. I noticed this intermittent touchscreen issues about 3 weeks into ownership. I also noticed that it seemed to be more prevalent when using the iPad while it was also charging, though I’m still not sure if there is a coloration. I also think it’s bit worse with the latest up of 12.3.1. I purchased this iPad for a specific app and in the process of using that app is when I noticed the issue initially. Just posting in hopes Apple does something.

Eurodancer wrote:

Question. Can we revert back to a previous IOS on the iPad? Since these issues seems to be since 12.whatever, can we factory reset to an older IOS before these issues?

No.

Apple has no provisions or procedures to reverting back to a previous iOS version.

Even if it were possible, the time has passed for reverting back to any previous iOS version.

Sorry.

Well guys I think I have finally found a fix!

After 3 replacement iPad pros over the last 8 months and trying almost everything it turns out that all you need to do is go to Settings>Accessibility then disable Tap to Wake and restart your device.

Since doing this 2 weeks ago I have not noticed a single stutter, everything has been smooth.

I suggest that everybody try this for a week or so and report back on here to let us know how it goes.

Well,

This is great for all the 2018 iPad Pro users!

Does nothing for all of the 2017, 2015 iPad Pro users still having this issue.

Because these iPad Pro models still have a Home button, the Tap to Wake feature does not exist for these iPad Pro models on iOS 12.

I don't think you have a touch issue. I think you have a hardware issue, which may also effect touch. Your iPad should not be getting hot and then shutting down. Period.

You should schedule an appointment at your Apple Store Genius Bar for evaluation. Your issue is much more complex than just the screen becoming unresponsive.

****, you are absolutely right about expectations for such an expensive product. I love this machine. I am a fan of apple with 7 machines currently. My iPad Pro 10.5 is by far the most used by far of any. I dearly wish someone at Apple would own up to this problem and set things right. My faith loyalties are being sorely tested.

Please Apple fix this problem before I jump ship and take my business elsewhere. Please!

jens911st