iPad Pro touch screen intermittent unresponsive

Yes I'm positive it's a hardware issue.

And if you read through these 7 pages, there are others who are experiencing the same issue as i am.

So I'm guessing it might be another common problem causing touch unresponsiveness. This one though being definitely hardware related :(

Hi, Danz91.

I don’t think this is it. I have this issue, occasionally, and I haven’t enabled Tap to Wake.

My thoughts are that is has to do with clutter. The more things I do and don’t clean up, the more the lag seems to happen to me. The fact that it only happens after a while of use, makes me wonder if that isn’t what is the matter.

Linda

elieatik wrote:

Yes I'm positive it's a hardware issue.

And if you read through these 7 pages, there are others who are experiencing the same issue as i am.

So I'm guessing it might be another common problem causing touch unresponsiveness. This one though being definitely hardware related :(

No.

It is definitely NOT a hardware issue. This is either an iOS 11 or 12 issue.

I have a 2015, 12.9 inch iPad Pro STILL running iOS 10.3.3 and I am NOT experiencing ANY touch screen issues, at all!

Definitely a software/iOS issue.

I agree that it CANNOT be a hardware issue. The fact that my 2017 Ipad Pro was perfect prior to September 2018 (prior to IOS 12) is pretty big evidence to me that its IOS/Software related. I wonder, is there a way to roll back to IOS 11 on a newer Pro?

this is just what works for me, either way Apple is useless and are avoiding the issue. I have done everything imaginable, including setting up as a new iPad so can’t be clutter. I’ve returned my iPad and had it replaced with new devices 3 times with the same issue occurring in the brand new replacements from the start. In 8 months, disabling tap to wake is the only thing that’s worked for me. Since disabling it, It’s been 2 weeks with absolutely no issues.

This is the issue I was experiencing on all iPads: https://youtu.be/qSV410T7Ems

I’ve purchased an iPad pro 12.9 2018, had it replaced 3 times and my brother also has an 11 inch, They all have the touch issue. That’s just too much of a coincidence, I’m sure it’s affecting a lot of people and they just don’t realise it yet. Mac rumours has an article with many people sharing their stories also.

I am hoping if enough iPad Pro users complain about this issue and complain elsewhere, more of the tech media will pick up on this and Apple will have no choice but to respond and acknowledge this issue.

Apple for the longest time ignored all of the performance issues with iPhone 6/6S/6S Plus models with degraded performance/performance throttling due to poor battery when iOS 11 was released.

Don't be so certain. We've had our iPad Pro 11's since the beginning of November 2018. I'd say 8 months, using them every single day is a pretty long time to prove we've not had a single touch issue and I don't anticipate we will either.

Yes, I am aware of that. I was venting my frustrations in hopes of some help. I have spent some hours with an Apple representative to no avail. It was essentially a waste of both our time... for hours. Still, I do appreciate your response. Thank you.

Rbrylawski is correct.

This has not affected every single iPad Pro running iOS 11/12.

There are, at least, hundreds of thousands of iPad Pro users and there are NO such number of iPad Pro models being reported with this issue.

Not even 5-10% of iPad Pro users, across three years of iPad Pro users/models, reporting this unresponsive touch screen issue.

You are very lucky. It has been a nightmare for me having to constantly return my iPads, wait for the replacements to arrive, not get work done, erasing all my content multiple times etc. I feel it is affecting the 2018 models more than any other though as YouTube videos, articles etc are all starting to surface showing this problem. The fact that every single one of my replacements had this same issue shows it’s a very large issue, hopefully your iPad stays smooth and doesn’t develop this issue because it’s a nightmare.

from someone who’s owned just about every single iPad model this is making me not want an iPad any more :(

At this point, I feel confident if a touch issue was going to happen, it would have happened by now. I use my iPad, every single day. The other iPad in our house is used even more than I use mine.

I believe it's a software issue, not a hardware issue. I don't believe it's as common as you think it may be. This is the most visited Apple forum in the world. If this was as common as you suggest, these threads would be flooded with users as Apple has sold millions of iPad Pro's. It would be interesting to see if there's a common app or combination of apps, which help to create this issue for those who are having the issue.

The current touch screen issue you are seeing in iPad Pro videos in YouTube is a differnt touch screen issue that started with anyone running the iOS 13/iPadOS beta software.

This maybe a different touch screen issue only related the the iPadOS beta software.

Beta software is not allowed to be discussed here in these official, pubkic Apple technical support communities per the ASC Terms of Use and the beta software NDA agreements.

The people who are postIng videos and discussing iOS 13/iPadOS on YouTube and elzewhere are all violating their NDA agreements with Apple.

There are quite a few threads on here with similar issues, mac rumours has an article with 500+ comments, my YouTube videos are getting thousands of views and a fair amount of Comments.

I can imagine that a lot of people especially younger and older wouldn’t know to come onto these forums and report the issue.

The issue is easy to miss if you are not looking for it and it doesn’t always occur, it’s not like the screen is unusable for minutes, just some swipes or taps are not recognised.

It’s only when I started recording the issue happening in my notes app that I saw how bad it was. Before that I just assumed it was an issue in my YouTube app because I spend a bit of time on there.

By the way, on all 4 iPad 2018 pros I’ve owned I’ve reset the iPad as a NEW device meaning no apps were installed yet the issue still occurs so it certainly rules that out.

Anyway, the issue is very real and is still affecting many people, obviously apple sells a lot of iPads but there is still a large amount of people experiencing these issues. They are clearly trying to avoid the issue for now. It’s just too much of a coincidence that of the four iPad Pro 2018s I’ve owned, every single one of them had the issue.

Incase you have missed this, check out the video that shows the issue happening while drawing in the notes app.https://youtu.be/qSV410T7Ems

Anyway, as I posted earlier - disabling Tap to Wake has worked for me for the last 2 weeks. After 8 months I’m actually enjoying using this iPad!

hopefully disabling this helps people that ARE experiencing this issue.