iPad Pro screen unresponsive
My iPad Pro screen is often unresponsive to touch with screen and keyboard. Reboot does not seem to help.
My iPad Pro screen is often unresponsive to touch with screen and keyboard. Reboot does not seem to help.
The issue of unresponsive and intermitently freezing iPad Pro models is frequently being reported within this community. Here are some of the recent discussions about this issue:
https://discussions.apple.com/thread/8588201
https://discussions.apple.com/thread/250030800
https://discussions.apple.com/thread/250021992
https://discussions.apple.com/thread/8396370?answerId=34214121022&page=1
https://discussions.apple.com/thread/8588201?answerId=250044102022#250044102022
The problem is known within this support community to affect devices with iOS 11/12 - however, in the abscence of a definitive workaround or fix, it is unknown if this is hardware or iOS issue.
The issue of unresponsive and intermitently freezing iPad Pro models is frequently being reported within this community. Here are some of the recent discussions about this issue:
https://discussions.apple.com/thread/8588201
https://discussions.apple.com/thread/250030800
https://discussions.apple.com/thread/250021992
https://discussions.apple.com/thread/8396370?answerId=34214121022&page=1
https://discussions.apple.com/thread/8588201?answerId=250044102022#250044102022
The problem is known within this support community to affect devices with iOS 11/12 - however, in the abscence of a definitive workaround or fix, it is unknown if this is hardware or iOS issue.
The problem is that the screen becomes insensitive to touch. Keyboard will require tapping the letter multiple times or tapping very hard. Apps often won’t open in the same manner as the keyboard, etc.
To All in this post.
This is NOT what you are going to want to read/learn, but this is a known issue across all iPad Pro year and models ( even the brand new 2018, 3rd gen iPad Pro models ) and it is starting to affect both the 2018 and 2017 6th and 5th gen 9.7 inch screen iPads, too!!
I am beginning to think that this is a growing issue that is NOT hardware related, but either iOS 11 and/or iOS 12 related bug.
I have a 1st gen, 12.9 inch screen iPad Pro still running iOS 10.3.3 and I am NOT experiencing these recent intermittent touch screen issues.
The best you can do is alert Apple to this growing issue.
The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.
iPad Feedback
http://www.apple.com/feedback/ipad.html
Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.
The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.
Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.
Contact - How to Contact Us - Apple
Possible Temporary Solution from user Andrew Ngo
Original posting from here.
iPad Pro 11" - Touch Screen Unresponsive - Apple Community
“For those whom have touch screen unresponsive issue with iOS 12.1.....
Goto Setting -> General -> Accessibility -> Touch Accommodations, Turn on Touch Accommodations. Leave everything else in the options alone.
All my touch issues gone!”
Best of Luck to All!
With each hypothesis, you'd need to provide feedback via the iPad Feedback link. The engineers are not reading these threads for engineering ideas/solutions. The only Apple employees here are the Forum Specialists who, as you've come to know and love, moderate posts which they feel violate the Terms of Use.
You could be very effective if when you think you have something, use this link: Feedback - iPad - Apple
The more who use the link, which does go to people who need to know about issues, the more likely it will be paid attention to.
A new and possible “permanent temporary” fix for this issue for ALL affected iPad Pro users.
Try locking the screen orientation in whichever screen orientation you use the most.
Do a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.
Then try using your iPad in locked screen orientation for a few hours to see if the intermittent, unresponsive touch issue goes away.
Possible FINAL temporary solution found by user ojan on page 21 of this other ongoing iPad Pro intemittent, unresponsive touch screen issue, here
https://discussions.apple.com/thread/250085450?page=21
I think this user has, finally, found a temporary solution that WILL work for ALL iPad Pro users affected by this!
Two users have, already reported success in this posting on page 21.
Give it a shot and see what happens!
I think this user has found both the problem and the temporary fix for all and it maybe both hardware AND software!
So, once more, I will post the Apple feedback page link and Apple contact link for all that still post here to use.
Assuming those that come here bother to read the post threads in these postings on this issue.
The best you can do is alert Apple to this growing issue.
The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.
iPad Feedback
http://www.apple.com/feedback/ipad.html
Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.
The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.
Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.
Contact - How to Contact Us - Apple
Traveling this week and I haven’t had any lockup’s on my iPad this week. Two things are different
i guess I’ll see if it starts happening again when I get near my pencil again.
My Hs aren't root cause hypotheses just everything i can surmise.
I don't have any issues with the light, it's uniform and consistent across the whole screen. this is purely a touch screen responsiveness issue for me. I have the pencil, but aside from a few mins use initially, it's been in the cupboard from week 2.
To fred fox i appreciate the thought but as i am in the computer science field myself, unless a developer starts using these things to debug ios, i don't see what we can accomplish?
iPad Pro 12.9” 2nd Gen
The issue hasn’t been occurring over a year as it started not long after I got it. It was sent off to Apple for repair but they were unable to replicate the fault. They advised I needed to take it into my nearest Apple store but obviously as the issue is very intermittent, that would be a waste of my time. I provided photos and videos of the fault but that wasn’t enough. Please see below my observations:
I am convinced the issues are hardware related although I can’t really confirm and Apple doesn't want to help. They have left me with an expensive device that doesn’t work properly and I have stopped using it.
Not yet 4 me in DE.
A last comment before 12.4 finally resolves the issue ... ;-)
I was thinking why the occurrence of the issue is so (comparatively) rare and random.
If at the HW level two chips share a common HW bus interface and due to timing inaccuracies there are bit collisions then
The occurrence of the issue my depend on fine tolerances.
At the SW level for security reasons most OSs nowadays use a (pseudo)randomized memory layout, seeded by some serial number or so. If something like a concurrency issue in low-level SW causes illegal memory accesses that would be caught by some memory protection exception usually. Any further behavior may depend on usage and is hard to predict (that‘s why this is a security feature).
The more Apple improves security the more they‘d mask such an error, making it harder for them to catch it.
Finally: If people @ Apple are smart (they are) they would carefully scan debug data that can be shared with them with the „iPad analysis“ setting. These data can even be looked at by us users.
Did anyone ever notice a correlation between the touchscreen issue and those logs?
It did not occur to me so far that I should have a look.
There is one other set of things it does, but it's harder to describe. When it gets to its frequent stage of acting up, some odd stuff happens, such as:
And my device does sometimes get (what I like to call MacBook Pro) hot when using a program like Hayday. Not so much with the less hefty apps. Plugged or unplugged; doesn't matter. Now, it doesn't ALWAYS get hot, and there's no specific circumstances under which it does, but sometimes it does.
I do believe Apple will have to muddle their way through this one. Eventually, this will end, and something else will start, and we can begin this whole process all over again.
I’m having this issue, but only when the Smart Keyboard case is attached!
Mine is the latest generation iPad Pro 12.9”.
I’m having a similar problem on my iPad 12.9 3rd gen. It may happen as multiple apps are open. For example, it happens *a lot* when I’m using Affinity Photo or Procreate, with Netflix playing in the corner. It also happens sometimes when I’m playing Breakneck, which is a very fast paced racing game with a heavy graphics rendering burden. Restarting does not help the issue, and it sometimes starts happening shortly after a restart, which leads me to believe that it may have nothing to do with resources after all, unless there are some intense boot resources.
I started noticing this issue with my Original iPad Pro 12.9 inch in mid-2018 and attributed it to my participaton in the iOS12 public beta. I since removed my iPad from the program and this issue seems to have gotten worse.
It seems to happen mostly in Safari, albiet that is what i am using most often anyway. I have tried to narrow it down to a particular time or in conjunction with some other background activity but to no avail. I thought maybe it had to do with the Smart Keyboard, but I have trouble with touch with the Smart Keyboard attached or un-attached so that doesn’t seem to make a difference.
The most glaring example and when it it is most aggravating to me is entering text in a field in Safari or Chrome.
iPad Pro screen unresponsive