iPad Pro screen unresponsive

Do you use a glass screen protector?

Take it off.

These new iPad Pro models with the new liquid retina display do not like ANY type of screen protector on the screen.

Touch response is poor with any type of applied screen protector.

Do you use a glass screen protector?

Take it off.

These new iPad Pro models with the new liquid retina display do not like ANY type of screen protector on the screen.

Touch response is poor with any type of applied screen protector.

To All in this post.

This is NOT what you are going to want to read/learn, but this is a known issue across all iPad Pro year and models ( even the brand new 2018, 3rd gen iPad Pro models ) and it is starting to affect both the 2018 and 2017 6th and 5th gen 9.7 inch screen iPads, too!!

I am beginning to think that this is a growing issue that is NOT hardware related, but either iOS 11 and/or iOS 12 related bug.

I have a 1st gen, 12.9 inch screen iPad Pro still running iOS 10.3.3 and I am NOT experiencing these recent intermittent touch screen issues.

The best you can do is alert Apple to this growing issue.

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

Contact - How to Contact Us - Apple

Possible Temporary Solution from user Andrew Ngo

Original posting from here.

iPad Pro 11" - Touch Screen Unresponsive - Apple Community

“For those whom have touch screen unresponsive issue with iOS 12.1.....

Goto Setting -> General -> Accessibility -> Touch Accommodations, Turn on Touch Accommodations. Leave everything else in the options alone.

All my touch issues gone!”

Best of Luck to All!

Apple replaced my 12.9" iPad Pro at an Apple store.

About six months after I bought my iPad Pro in 2017, it started to act up exactly as described. Nothing actually makes it better except to wait a couple of seconds till it stops. Problem is, eventually, it will act up every few seconds and then you will go insane.

I talked to Apple a number of times when this was happening and they professed no knowledge of the problem. We went through the entire sequence of "fixes" including the complete wipe and restore (not from back up either - all new) and the problem persisted.

Ultimately Apple said go to a Genius Bar. I did and they almost immediately swapped out my unit for a new one.

Well, here we are six months later and guess what? Yep, the new one is now almost as bad as the old one. So I guess we start this all over again. I doubt somehow that Apple will keep replacing the units once my Apple Care runs out. And I would bet that they're not going to give me my money back either.

If you're having this problem, CALL Apple support. Go through the standard sequence of fixes. It won't make any difference. You can then tell them it didn't make any difference. IF you have Apple Care, you might get lucky, but unfortunately, this is not a software problem. Something is going wrong with the display itself.

Good luck all. And wish me luck.

My experience is similar to swami193

(2) sliding the finger is (often) less affected. Tapping is (often) more affected. However, sometimes both sliding and tapping are affected

(3) if the home button is at the top, the most affected area is to the left. If the ipad is horizontal, with home at the left, the most affected area is on the bottom, where the keyboard appears.

(4) the issue is MUCH MORE PREVALENT while charging. i can almost eliminate the issue by disconnecting the charger (unplugging the lightning cable). I see no difference in response to different cables or different chargers.

(6) iPadOS seemed to behave better for a couple of days. The problem this morning was as bad as before I updated.

In addition, exiting and returning to the application (press home key twice, drag the app window off the screen, restart the app) is my fastest way to break out of the problem for a few minutes. Then it often comes back.

I’ve had this problem with various degrees on my iPad Pro 3 12.9 since about a month from new. So bad with last versions of iOS 12 that I was unable to use it. I was convinced however that it was a software issue as my pad has never been abused and was working fine with the software loaded when bought. I had tried all so called fixes without success and had reported this to Apple support on many occasions. I was offered a replacement iPad but declined as I didn’t want a “refurbished “ replacement with unknown use of finite flash memory as mine (1tb) had only slight use. When iPadOS 13 arrived, I connected a mouse and sure enough, the stuttering was evident in exactly the same way as if I was using the touchscreen thus proving it was not a touchscreen hardware issue. Since iPadOS 13.2, it has worked faultlessly- so much so, I am reluctant to update in fear of the issue arising again.

Do you use a glass screen protector?

Take it off.

These new iPad Pro models with the new liquid retina display do not like ANY type of screen protector on the screen.

Touch response is poor with any type of applied screen protector.

If you have Apple Care on the thing, call and go through the entire aggravating diagnostic procedure with them (because they won't admit there's a problem). They eventually will get to the point where they have nothing left to offer and then will recommend you send it in (don't) or go to an Apple Store. At that point, you'll have a case number. I have replaced mine twice. They don't even try to replicate it; they just look it over for damage, pull some info off it and trade. At most, they might do a screen diagnostic if they see another problem (my first replacement had backlighting issues), but stand firm; they'll take the trade in. If you don't have Apple Care, use the online chat instead and make a fuss there about what it's doing; you'll get to the same place. We shouldn't have to put up with this nonsense; we pay too much for Apple products. Stand your ground.

iOS 12.2 was supposed to fix this issue.

This was an iOS 12 bug/issue.

If iOS 12.2 did not fix this issue for you, there is nothing that can be done except wait for the next iOS 12.3 update.

This issue is mainly affecting a small minority of all three years of iPad Pro models.

On your 2018 iPad Pro, in Settings app, look for the Tap to Wake feature and turn this off and see if your touchscreen issues improve, or not.

Best of Luck to You!

some update guys. Went to Apple store and got a replacement iPad. I took a video of my old iPad with the touch issue and the apple genius guy was very happy that I showed him a video proof and he replaced my iPad. He was hesitant in the beginning thinking it might be resolved by software reset and I said I can’t be bothered and want a replacement.

No touch issues on this new one but I will be monitoring it more for the next few weeks.

Havent connected to Apple Pencil yet , will test later with Apple Pencil and see if it interferes with the touchscreen.

OMG, i just took the pencil out of the cupboard and docked it, then did forget device while it's docked, and removed it. i haven't seen my ipad pro 2018 this fast since the issue started. Come to think of it now, the issue started on the 2018 model not long after i tried the pencil since it shipped a few weeks after the ipad. that doesn't explain why the 2017 one got the issue, but if the pencil unpairing workaround keeps. it would be good enough. will update if the situation changes.

Short status update: I installed tens of GBs, had video running concurrently.

Observation: No heat-up (not even when covered), no touchscreen issue.

Leads me to hypothesis H6: The root cause is a thermal issue.

Note that cooling is technically tricky if there are no fans and no airflow.

Temperature changes timing of silicon and dramatically.

This may cause the data corruption effects suspected earlier.

It would mean that it is a HW issue at heart.

Either a heat spreader is loose, not glued properly etc.

Or CPUs just differ in their dissipation behavior because of manufacturing deviations.

Then temperature is supervised, of course, and some throttling can be applied to prevent the worst effects.

Also there are high-power and low-power cores on the chip.

The OS can distribute tasks differently as it evolves.

It is well known that peak performance in benchmarks often is achieved only for limited time.

The pro is a high-performance device which is closer to the limit.

Would be a consistent theory which leads to an advice:

If you are affected by it, try to thermally stress the processors to provoke the issue.

Then show up at the Apple store and get a replacement.

As many times as necessary.

A new and possible “permanent temporary” fix for this issue for ALL affected iPad Pro users.

Try locking the screen orientation in whichever screen orientation you use the most.

Do a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons.

Then try using your iPad in locked screen orientation for a few hours to see if the intermittent, unresponsive touch issue goes away.

Possible FINAL temporary solution found by user ojan on page 21 of this other ongoing iPad Pro intemittent, unresponsive touch screen issue, here

https://discussions.apple.com/thread/250085450?page=21

I think this user has, finally, found a temporary solution that WILL work for ALL iPad Pro users affected by this!

Two users have, already reported success in this posting on page 21.

Give it a shot and see what happens!

I think this user has found both the problem and the temporary fix for all and it maybe both hardware AND software!

I have managed to fix the iPad Pro screen freezing problem by uncoupling from Apple Pencil (Settings - Bluetooth - Forget the device).

Same here. I replied to this thread back in December 2018. I’ve been monitoring ever since, with nothing to add except, yeah, my touch screen still doesn’t work well. I’ve installed at least a couple of updates since then, always hopeful, but ultimately disappointed with the same issues. I installed 12.2 a couple of days ago, after reading several good reports in this thread for the first time in a long time, and suddenly my touch screen is running like a top. I’m typing this reply on my iPad 12.9 2018. I’ve hated typing on this thing since this whole thing started. Now it’s quick and accurate. I haven’t drawn with it yet, so we’ll see if the gestures have stopped choking up, but the device feels much more responsive. I’m optimistic the problem is resolved, because nothing has made this better for me until now.