iPad Pro touch screen intermittent unresponsive

The only way to get Apple to, DIRECTLY, listen to you is to use their feedback portion of their website.

iPad Feedback

http://www.apple.com/feedback/ipad.html

Cognizant Apple employees read ALL feedback generated from all of the various feedback pages and transfers the data to the proper and responsible Apple teams and personnel , but NO Apple employees will ever respond with any type of direct, individual replies from the feedback you post.

The more users that post product feedback about any product issue, the faster Apple is made aware and starts working on a fix/solution for a future software update.

Also, you may want to phone contact Apple, directly in Cupertino, California, and calmly talk to an Apple customer service employee about this issue via the link below.

https://www.apple.com/contact/

Have you noticed that the problem is magnified many times when the iPad is on charge?

Have you noticed that the problem decreases significantly (or almost completely disappears) when you use an iPad without a case?

I'm not sure if the problem is related to the gyroscope. Rather, it is due to electrostatics and possibly poor grounding of the outlet. Please try to reproduce the problem where the outlet exactly has a ground connection. I even ordered a special tester, and I'm waiting for it to arrive.

Could it be the sweat from the hands affecting the touch sensor? Didn’t think about it but the screen behaves as if it was dirty when it’s 100% clean. Maybe from heavy use the moisture seeping into the screen? Could it be the coating of the screen affecting the touch sensor? Just a thought, further testing is required.

Everyone!

Try Paravin's temporary fix with placing foil on the underside of the iPad.

See If THAT could be the real issue! A grounding problem.

See if this physical temporary fix gets rid of the annoying intermittent, unresponsive touch screen issues on your iPad Pro.

This is a very simple and easy fix to try!

If completely true and valid, then. Paravin has found the actual root cause of this issue and why it is so sporadic and unpredictable as to which iPad Pro models get afflicted with this issue.

I had the same problem with an IPAD PRO 10.5 - Soft: IpadOS 13.1.2 - Couple of points...

1. Accessibility its listed by itself NOT under General
2. In Accessibility, touch "Touch"
3. Touch, "Touch Accommodations"
4. Turn on, "Touch Accommodations" - accept disclaimer warning...
5. ...and... if "hold Duration" shows 0.10, turn it off.

I have not had the lack of sensitivity problem since I made these changes....

I had the same problem with an IPAD PRO 10.5 - Soft: IpadOS 13.1.2 - Couple of points...

1. Accessibility its listed by itself NOT under General
2. In Accessibility, touch "Touch"
3. Touch, "Touch Accommodations"
4. Turn on, "Touch Accommodations" - accept disclaimer warning...
5. ...and... if "hold Duration" shows 0.10, turn it off.

I have not had the lack of sensitivity problem since I made these changes....

Someone in another post thread posted that locking the rotation their iPad’s screen has fixed her iPad Pro touch response issues, once again, referencing/reinforcing the possibility of a gyroscope/gyroscope calibration hardware/software issue.

Posted today by a user called Meg the Dog.

“Thank you very much for posting this, I set rotation lock on 3.5 days ago and since then have not had the problem show up. I never researched the issue as I thought it might be cause be a connection problem between the fold out keyboard and the iPad Pro. My previous solution was to unmount the iPad from the keyboard and reconnect it - which was a hit or miss solution that would only last for short periods.

Thanks!”

Almost 4 days with screen rotation lock on and this user has reported no more touch screen issues with her iPad Pro.

I am in Chennai India .. My 12.9 2nd gen 256gb wifi cellular iPad had exactly the same problem discussed here.. It became horrible over the time.. it has been 5 months from purchase.. I gave it to service center with doubt that they will return it saying it’s software problem since the issue was intermittent and also i am not sure about the availability of replacement iPad in india.. but to my surprise they run the diagnostic test and said there was problem in multitouch and replaced it with new ipad.. so if your iPad is with in warranty don’t hesitate to go to service center and check out the issue..

Here is the details of the diagnostic test

Diagnostic DetailsReported issue: Sometimes touch not working. Restoration done. Ran apple tool kit test. Checked the iPhone manually found multi touch not working intermittently. Verified the serial number. Hence iPad replaced under warranty.

all the best.. I really hope my new device won’t develop this issue again..

There have been sporadic reports that the new iOS 13.1.3 has fixed this issue, but, as posted here, sometimes software updates temporarily fix this issue for up to a few weeks, then the issue returns.

So, it is really too early in the release of iOS 13.1.3 to make the claim that this recent update has fixed this issue.

Apple HAS been directly alerted by me about the possibility of issues with touch sensors and the iPad’s/iPadOS internal gyroscope, but no way to know if this line of troubleshooting has been pursued by Apple software/hardware engineers, or not.

We will not know until the iOS 13.1.3 update has been running on affected iPad Pro/iPad Air 3 models for, at least 2 or 3 weeks, or so, that Apple has finally fixed this intermittent, unresponsive touch screen issue.

Like I have been stating here and many other related posts, really believe that this is more of a software issue as my own 2015, 12.9 inch screen iPad Pro is NOT experiencing ANY touch screen issues still running under iOS 10.3.3.

I am almost entirely convinced its a gyroscope issue, I've been testing and testing the device while drawing. The issue seems to happen almost all the time when the iPad is at a 45 degree angle. When it happens I can't pinch to zoom or scroll or anything with my fingers, but as soon as I lower it to a flat angle or a standing angle it works immediately. It's as if the gyroscope can't decide whether its its laying flat or standing.

I've been working like this: as soon as it happens, I lower the iPad to either flat or standing angle and the screen responds immediately to touch and then it continues to work but I have to remember to adjust the angle a little lower while drawing. It's annoying but it's definitely better than having to replace the iPad entirely. I hope that an update can fix the issue. I have tried every single other option and change of settings but nothing has worked so far. Hope this helps and someone can confirm.

Some users have reported that the iOS 13.1.3 update has, indeed fix the intermittent, unresponsive touch screen issue for them.

Have you tried a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?

Some users have reported that the iOS 13.1.3 update has, indeed fix the intermittent, unresponsive touch screen issue for them.

Have you tried a hard reset of your iPad by holding down both the Home and sleep/wake buttons simultaneously until your iPad goes to black and restarts with Apple logo, then release the buttons?

Give it a few days to a week, or so, and get back to us here.

Many users affected have previously reported that the touch screen issues returned after a week or up to a few weeks AFTER an iOS update.

So, keep us updated on whether this unresponsive touch screen issues return, or not.

Good Luck!

I got some improvement from the screen orientation lock. Not perfect but better. I also tried a settings reset and an as-new restart. Neither worked for more than a few days. Therefore, I have just opted to get a replacement. Maybe I’ll be fortunate to be one of those with a non-problematic device. It’s too big an expense and I’m too good a customer (going back to 1986) not to give Apple a chance to make this work like it ought. Hopefully, I won’t be back anytime soon, 🤞

I hoped that the iOS 13.1.3 fixed the problem, but after a week without any issues the problem is back on my iPadAir3. ☹️

I ordered the send back parcel a week ago and now it should be repaired. I will take a lot of pictures from the device and share them with witnesses, because two years ago apple gave me back a scratched iPhone SE after display repair. This time I want a brand new non-scratched device and I will repeat this as long as I don’t get it. It’s really bad, that You‘ll get a refurbished device from another customer.