Apple watch keeps showing enter passcode

I tried to find the solution for the problem of my apple watch but couldn’t solve it. After updating new watchOS, my watch can’t automatically unlock when on my wrist, I try to type the passcode but it stays unlocked. Then I erase all settings and contents of the watch but it still stays unlocked. Finally I unpair the watch from my phone and try to repair it but it keeps showing enter passcode. I try to hard preset the watch, as well as other solutions for similar problems but it always stays unlocked. I hope someone can help me. Thank you very much.



Apple Watch

Posted on Jan 13, 2019 9:27 PM

Reply
1 reply

Jan 15, 2019 3:45 PM in response to thuan208

Hey there, Thuan,


Thanks for visiting the Apple Support Communities. From your post, I understand that you're having trouble with your Apple Watch. I'm happy to help!


Based on what you've described, it sounds like you've done all the steps suggested in the Apple Support article Get help with your Apple Watch - Apple Support. Since they haven't helped, I'd recommend getting in touch with Apple Support directly, which you can do here: Contact Apple Support.


Have a great day!

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Apple watch keeps showing enter passcode

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.