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When opening iTunes on my PC I get prompted to enter my AppleID and password. My passwords fail on the next sign on and I am forced to reset the passwords. I have reset my AppleID password 3 times within the last year. I write the new password down. The next time I try to use the new password it fails again. why doesn't iTunes remember my AppleID and password and allow me access to iTunes?
Is the password failing any where else to just in iTunes?
If the only problem is with iTunes, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
Is the password failing any where else to just in iTunes?
If the only problem is with iTunes, contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.
The new passwords only fail on iTunes. As an example I reset my AppleID password on 1/15/19 and when I tried to sign in to iTunes on 1/19/19 the new password i had just created 4 days previously failed. What is odd is the AppleID password system remembers my previously created passwords, like the one I created on 1/15/19, and won't let me reset my password using that password. So the system knows I created the password I am trying to use in a history file but it won't acknowledge that password as being the current valid password. And even more odd, I typed and retyped my 1/15/19 password a couple of times (in case I made a typo) and it failed repeatedly but on about my third attempt the password actually worked and let me into the Apple Community to post my frustration. The difference seems to have occurred because I was typing on different password entry screens.
Thanks for your response. I started initially to go to the Apple Support system but then decided to try out the Apple Communities first to see what kind of response I got from other users. My assumption was the support people were going to ask me all kinds of detailed questions (like which screen I was on when) and I don't have a log of how I navigated through my issue to recreate that level of detail.
I would try iTunes Support using the above links.
You are welcome. The reason I suggested iTunes Support is there may be some account problem that is triggering that. They probably will ask for details, but no one here can check your account.
New Passwords Fail At Next Signon
