Apple Event: May 7th at 7 am PT
EVERY DAY, I mean it, EVERY DAY, my iMac crashes. This is super annoying. Help is appreciated. This is the report details:
UID: 1D2ACC92-3FBB-4D5F-A5F7-42D13AA6AB5B
Stackshot Reason: Wake transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0x3b9ec.
Failure code:: 0x00000002 00000027
iMac Pro
A sleep / wake failure resulting in a crash report is usually hardware-related.
Try the following, and in the specified order, allowing enough time between each step to determine whether the problem is fixed or not.
A sleep / wake failure resulting in a crash report is usually hardware-related.
Try the following, and in the specified order, allowing enough time between each step to determine whether the problem is fixed or not.
Dealing with Kernel Panics
Disconnect any third-party peripherals including any USB hubs. Use safe mode to isolate issues with your Mac - Apple Support then boot the computer into Safe Mode. See Diagnosing problems- crash, freeze, panic, or spinning beach ball?, Don’t Panic! Understanding & Troubleshooting Kernel Panics in macOS, and How to fix kernel panics after installing OS X updates | MacIssues.
Kernel panics are indicative of possible hardware failure, so you should Check your Mac with hardware diagnostics or AHT. Read the kernel panic log: Mac OS X- How to log a kernel panic.
If you have no success figuring what is happening then you may need to examine the software you have running when the panics occur. Be sure it’s all current. If you must to resolve the problem erase the disk and reinstall macOS. Follow this outline to reset the computer to the factory-new state: Factory reset of your Mac - Apple Support.
You may be experiencing a GPU failure. Make an appointment at the Apple Genius Bar for service. If you need to find an Apple Store - Find a Store - Apple. Also, see How to find your nearest Apple Authorized Service Provider (AASP) or Distributor (AAD).
"Your Apple-branded or Beats-branded hardware product (“Product”) is warranted against defects in materials and workmanship for a period of ONE (1) YEAR from the date of original retail purchase (“Warranty Period”) when used in accordance with Apple`s user manuals (refer to www.apple.com/support/country). Under this warranty, you will be able to direct your claims to Apple even in situations where you purchased the Apple Product from a third party.” [Apple One (1) Year Limited Warranty – Accessory - For Apple and Beats Branded Products Only.]
If you're not able to find a solution download and run Etrecheck. Copy and paste the results into your reply. Etrecheck is a diagnostic tool that was developed by one of the most respected users here in the ASC and recommended by Apple Support to provide a snapshot of the system and help identify the more obvious culprits that can adversely affect a Mac's performance.
Use the Add Text button to include the report in your reply:
Also assign Full Disk Access to Etrecheck so that it can get more information for the report:
Update: it happened again. After about 1 week of working okay my iMac shut down while in sleep mode.
UUID: 08739B02-6247-4013-8A54-D8A234A13894
Stackshot Reason: Wake transition timed out after 180 seconds while calling power state change callbacks. Suspected bundle: com.apple.iokit.IOGraphicsFamily. Thread 0x2eb274.
Failure code:: 0x00000002 00000027
Thank you, John. I tried the first two steps. We'll see what happens.
Hey John!
I reset both the NVRAM and the SMC like you suggested. It's been 2 days now without crashes.
Thanks,
Vi
Great! Thanks for the update.
I suppose you will have to proceed to Step 4. You will have to be patient while they have you repeat everything you already did.
I doubt Step 3 will help, but it won't hurt.
iMac, 4k, 2017, Mojave 10.14.2 crashes while in sleep mode
