Print Driver wt Scanner --

I have The HP -CM2320nf MFP which is a multi function printer with fax and scanner. The Apple list of drivers does not offer the scanner. Even when going through the System Preference to set up the scanner I get and error message. Then going to HP to down load the driver, it does not have the latest OS 10.14.2 version as an option. iAny suggestions or recommendation would be appreciated.

Thanks

Posted on Jan 22, 2019 8:20 AM

Reply
Question marked as Top-ranking reply

Posted on Jan 22, 2019 10:18 AM

Is the problem only related to scanning? Is it possible to print and fax?


According to HP's support page https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-color-laserjet-cm2320-multifunction-printer-series/3597338/model/3597358/swItemId/t2-100709-1, the latest "full feature" software for this model appears to be for Mac OS X 10.7. A firmware update utility is also mentioned at https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-color-laserjet-cm2320-multifunction-printer-series/3597338/model/3597358/swItemId/t2-135574-1.


According to the HP support document https://support.hp.com/us-en/product/hp-color-laserjet-cm2320-multifunction-printer-series/3597338/model/3597358/document/c05900790, "older HP LaserJet multifunction printers do NOT support scanning from HP Scan, Apple AirPrint, Image Capture, Preview, or Scan to PDF in OS X versions 10.9 and newer. To scan with these older printers, use the control panel."


If it is a scanning issue only, and if nothing else helps, have you checked whether a third-party solution such as VueScan (https://www.hamrick.com/) possibly could offer a working alternative?

1 reply
Question marked as Top-ranking reply

Jan 22, 2019 10:18 AM in response to perry104

Is the problem only related to scanning? Is it possible to print and fax?


According to HP's support page https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-color-laserjet-cm2320-multifunction-printer-series/3597338/model/3597358/swItemId/t2-100709-1, the latest "full feature" software for this model appears to be for Mac OS X 10.7. A firmware update utility is also mentioned at https://support.hp.com/us-en/drivers/selfservice/swdetails/HP-color-laserjet-cm2320-multifunction-printer-series/3597338/model/3597358/swItemId/t2-135574-1.


According to the HP support document https://support.hp.com/us-en/product/hp-color-laserjet-cm2320-multifunction-printer-series/3597338/model/3597358/document/c05900790, "older HP LaserJet multifunction printers do NOT support scanning from HP Scan, Apple AirPrint, Image Capture, Preview, or Scan to PDF in OS X versions 10.9 and newer. To scan with these older printers, use the control panel."


If it is a scanning issue only, and if nothing else helps, have you checked whether a third-party solution such as VueScan (https://www.hamrick.com/) possibly could offer a working alternative?

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Print Driver wt Scanner --

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.