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Mail stuck on 'Saving Drafts'

I solved a problem where the Apple Mail app would be stuck on saving drafts (and moving other messages). While I was able to use the app to send and receive messages, it did annoy me.

This problem probably started when I tried adding a large file (>20MB) to a message. The mail app tried to save my draft, but got stuck. Because I have multiple accounts in my Mail app and couldn't find a large message in my drafts folder I set out to find a solution.


Here it is:


This is how I solved the problem:

  1. (Force) Quit the Mail app and make sure it has actually quit (no dot-indicator under the app icon in the dock)
  2. Go to finder
  3. Go to the path Library by holding the Option/Alt key while clicking 'Go' in the upper menu bar, and ,while still holding Option/Alt, select Library.
  4. Go to path Library/Mail/V5


To find large messages:

  1. use the top-right search bar, press a random key to enable the search-engine, remove the key
  2. A new bar appeared. Click the button 'Search V5' instead of 'Search This Mac'
  3. On the right side, click the '+'-icon and a new bar appears
  4. Use the dropdown menu on the left side to change the 'Name' to 'File-size' (possibly through 'other')
  5. And search for files larger than 10MB


Finder should now show files bigger than 10MB in the folder V5.


I found multiple large files in my ~/Library/Mail/V5 folder, even though some dated from years ago. I therefore only deleted the files of when the problem emerged, in my case 1 week ago.


When restarting the Mail app, several errors of 'the message could not be saved' were found, but after accepting them the app worked perfectly again.


Hope this helps someone else!


Take care,

Sjoerd

MacBook Pro

Posted on Jan 23, 2019 3:31 AM

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34 replies

Mar 5, 2019 10:40 AM in response to BDAqua

Just wasted a lot of time with Apple assistance.......first tried chat on line but could not do what they asked and eventually they timed me out and shut down the chat!

Disabled my call blocking phone to get them to call me.......getting nowhere and person at other end eventually advised me to reload OSX 10.14.3 and I would almost certainly have fault cleared.......guess what -after near 6 hours of the system downloading I find the problem is still there!!!!!!!!!

Will now phone them again when I get time.

Someone out there must know of a way round this problem.


Going in for a hip replacement in a couple of days....was hoping all would be fixed on here so I could relax in peace and continue to use email and safari. Hey-ho.


Dennis

Apr 4, 2019 8:25 AM in response to BDAqua

Problem solved. It was down to my Yahoo mail account. Apple help on phone talked me through a process (that seemed to be like closing account then reopening new account with same ID) sorry I cant be more specific. Nearly two thousand emails came into the computer once fix completed! I have now caught up with clearing out the rubbish.

Thank you very much Bruno at Apple help......you put your finger on the problem very quickly. Computer to Yahoo server confusion.


Den

Mail stuck on 'Saving Drafts'

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