Purchasing is pending and amount deducted from my balance

Hi ,

I just have an issue related to purchasing course from udemy website and i activate payment method on App store and then i took action , purchasing not done and still pending while You deducted amount 299 LE egyptian pound from my credit card so I just need to cancel pending on purchasing action and get my amount back to my credit card and check screenshots .

thanks in advance

Posted on Jan 23, 2019 5:26 AM

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Question marked as Top-ranking reply

Posted on Jan 23, 2019 6:10 AM

We are fellow users, these are user forums, nobody on here has taken any money from you.


If it shows as pending iTunes hasn't received the money, so they don't have anything to refund.


When it's gone through you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off (purchases are considered final as you know) : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 

1 reply
Question marked as Top-ranking reply

Jan 23, 2019 6:10 AM in response to Mustafa_Amin

We are fellow users, these are user forums, nobody on here has taken any money from you.


If it shows as pending iTunes hasn't received the money, so they don't have anything to refund.


When it's gone through you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off (purchases are considered final as you know) : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 

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Purchasing is pending and amount deducted from my balance

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