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Level 1

4 points

Can´t report a problem with a purchase

7 days ago I downloaded a free demo of an app. When I realised a payment of 60 dollars was charged I tried to report it from https://reportaproblem.apple.com/ but I always receive the messagge "We are unable to process your request at this time. Try again later".... I´ve been trying everyday for 7 days.

I have never purchased this product and have no way to cancel it....

iPhone 7

Posted on Jan 24, 2019 1:40 PM

Best reply

Eric Root

Level 10

684,105 points

Posted on Jan 24, 2019 1:43 PM

contact iTunes Support. Either use the form or scroll to the bottom of the page in the 2nd link. Follow through the screens to get a chat or telephone option.

iTunes Support

iTunes Support – world wide

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Can´t report a problem with a purchase

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