Apple iMac 5k 27” display flickering issues (Late 2015) - Apple do not want to assist!!!

We have removed all these apps and they don’t still fix the flickering iMac screen issue. This is definitely a deeper hardware issue which Apple are denying and don’t want to cover. Guess, I have no alternative option but to commence legal proceedings.

I will be reporting this to Leigh Day, Product safety and consumer protection.

Launch Daemons:

    [Loaded] com.adobe.fpsaud.plist (Adobe Systems, Inc. - installed 2018-12-17)

    [Loaded] com.adobe.ARMDC.Communicator.plist (Adobe Systems, Inc. - installed 2018-02-15)

    [Not Loaded] org.virtualbox.startup.plist (? 700b9385 - installed 2017-11-27)

    [Loaded] com.microsoft.OneDriveUpdaterDaemon.plist (Microsoft Corporation - installed 2018-11-19)

    [Loaded] com.microsoft.autoupdate.helper.plist (Microsoft Corporation - installed 2019-01-18)

    [Not Loaded] com.teamviewer.teamviewer_service.plist (? 584f175a - installed 2017-07-13)

    [Loaded] com.teamviewer.Helper.plist (? 7f4bf3e7 - installed 2017-02-03)

    [Loaded] com.apple.installer.osmessagetracing.plist (Apple - installed 2019-01-16)

    [Loaded] com.macpaw.CleanMyMac3.Agent.plist (MacPaw Inc. - installed 2018-11-15)

    [Loaded] com.microsoft.office.licensingV2.helper.plist (Microsoft Corporation - installed 2018-11-10)

    [Loaded] com.malwarebytes.HelperTool.plist (Malwarebytes Corporation - installed 2016-11-21)

    [Loaded] com.adobe.ARMDC.SMJobBlessHelper.plist (Adobe Systems, Inc. - installed 2018-02-15)

User Launch Agents:

    [Loaded] com.adobe.AAM.Updater-1.0.plist (? 0 - installed 2016-08-17)

    [Loaded] com.dropbox.DropboxMacUpdate.agent.plist (Dropbox, Inc. - installed 2018-11-27)

    [Loaded] com.logmein.GoToMeeting.G2MUpdate.plist (? 0 - installed 2018-11-15)

    [Loaded] com.macpaw.CleanMyMac3.Scheduler.plist (? 0 - installed 2017-09-26)

    [Loaded] com.citrixonline.GoToMeeting.G2MUpdate.plist (? 0 - installed 2018-11-15)

User Login Items:

    CleanMyMac 3 Menu.app (MacPaw Inc. - installed 2018-09-25)

         (/Applications/CleanMyMac 3.app/Contents/MacOS/CleanMyMac 3 Menu.app)

    Dropbox.app (Dropbox, Inc. - installed 2019-01-22)

         (/Applications/Dropbox.app)

Internet Plug-ins:

    AdobeAAMDetect: AdobeAAMDetect 1.0.0.0 (installed 2015-09-04)

    FlashPlayer-10.6: 32.0.0.114 (installed 2019-01-08)

    QuickTime Plugin: 7.7.3 (installed 2019-01-11)

    AdobePDFViewerNPAPI: 17.012.20098 (installed 2018-02-22)

    AdobePDFViewer: 18.009.20044 (installed 2018-02-22)

    DivX Web Player: 3.5.0.5 (installed 2016-02-17)

    Flash Player: 32.0.0.114 (installed 2019-01-08)

3rd Party Preference Panes:

    Flash Player (installed 2018-12-17)

Time Machine:

    Time Machine information not available without Full Drive Access.

Performance:

    System Load: 1.64 (1 min ago) 1.07 (5 min ago) 0.66 (15 min ago)

    Nominal I/O speed: 1.61 MB/s

    File system: 24.41 seconds

    Write speed: 512 MB/s

    Read speed: 1570 MB/s

CPU Usage:

    Type Overall

    System 3 %

    User 3 %

    Idle 94 %

Top Processes by CPU:

    Process (count) CPU (Source - Location)

    Other processes 34.43 % (?)

    Safari 3.72 % (Apple)

    EtreCheck 3.23 % (App Store)

    nsurlsessiond 0.97 % (Apple)

    com.apple.WebKit.WebContent (6) 0.87 % (Apple)

Top Processes by Memory:

    Process (count) RAM usage (Source - Location)

    EtreCheck 770 MB (App Store)

    Mail 415 MB (Apple)

    Safari 329 MB (Apple)

    com.apple.WebKit.WebContent (6) 293 MB (Apple)

    Dropbox 282 MB (Dropbox, Inc.)

Top Processes by Network Use:

    Process Input / Output (Source - Location)

    Dropbox 2 MB / 454 KB (Dropbox, Inc.)

    mDNSResponder 2 MB / 563 KB (Apple)

    com.apple.WebKit.Networking 2 MB / 126 KB (Apple)

    Mail 2 MB / 44 KB (Apple)

    cloudd 1 MB / 39 KB (Apple)

Virtual Memory Information:

    Available RAM 21.30 GB

    Free RAM 12.87 GB

    Used RAM 10.70 GB

    Cached files 8.43 GB

    Swap Used 0 B

Software Installs (past 30 days):

    Install Date Name (Version)

    2019-01-08 Adobe Flash Player

    2019-01-09 Full Deck Solitaire (1.78)

    2019-01-16 Cirkus (1.35)

    2019-01-18 Microsoft AutoUpdate

    2019-01-18 Microsoft OneNote

    2019-01-18 Microsoft PowerPoint

    2019-01-18 Microsoft Outlook

    2019-01-23 Gatekeeper Configuration Data (160)

    2019-01-24 Microsoft Word

    2019-01-24 Microsoft Excel

    2019-01-24 EtreCheck (5.1)

Diagnostics Information (past 7 days):

    2019-01-24 18:42:11 Last Shutdown Cause: 3 - Hard shutdown

    Directory /Library/Logs/DiagnosticReports is not accessible without Full Drive Access.

End of report

We experience the same issues on a new installion of OS. As stated previously it’s been in the Apple store on three occasions. On every occasion they do a clean install of OS.

Anyhow, will be getting these apps deleted which you’ve mentioned.

Thanks for your assistance.

EtreCheck version: 5.1 (5020)

Report generated: 2019-01-24 23:52:50

Download EtreCheck from https://etrecheck.com

Runtime: 1:56

Performance: Excellent

Sandbox: Enabled

Full drive access: Disabled

Problem: Other problem

Description: 

        Screen flickering 

Major Issues:

    Anything that appears on this list needs immediate attention. 

    More than one antivirus app - This machine has multiple antivirus apps installed.

Minor Issues:

    These issues do not need immediate attention but they may indicate future problems. 

    Unsigned files - There are unsigned software files installed. They appear to be legitimate but should be reviewed.

    32-bit Apps - This machine has 32-bits apps that may have problems in the future.

    Abnormal shutdown - Your machine shut down abnormally.

    Limited drive access - More information may be available with Full Drive Access.

Hardware Information:

    iMac (Retina 5K, 27-inch, Late 2015)

    iMac Model: iMac17,1

    1 4 GHz Intel Core i7 (i7-6700K) CPU: 4-core

    32 GB RAM - At maximum

    BANK 0/DIMM0 - 8 GB DDR3 1600 ok

    BANK 0/DIMM1 - 8 GB DDR3 1600 ok

    BANK 1/DIMM0 - 8 GB DDR3 1600 ok

    BANK 1/DIMM1 - 8 GB DDR3 1600 ok

Video Information:

    AMD Radeon R9 M395 - VRAM: 2048 MB

    iMac 5120 x 2880

Drives:

    disk0 - APPLE SSD SM0128G 121.33 GB (Solid State - TRIM: Yes)

    Internal PCI 8.0 GT/s x4 Serial ATA

        disk0s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk0s2 [APFS Fusion Drive] 121.12 GB

            disk2 [APFS Virtual drive] 3.12 TB (Shared by 4 volumes)

                disk2s1 - Macintosh HD (APFS) (Shared - 584.24 GB used)

                disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)

                disk2s3 - Recovery (APFS) [Recovery] (Shared)

                disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)

    disk1 - APPLE HDD ST3000DM001 3.00 TB (Mechanical - 7200 RPM)

    Internal SATA 6 Gigabit Serial ATA

        disk1s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk1s2 [APFS Fusion Drive] 3.00 TB

            disk2 [APFS Virtual drive] 3.12 TB (Shared by 4 volumes)

                disk2s1 - Macintosh HD (APFS) (Shared - 584.24 GB used)

                disk2s2 - Preboot (APFS) [APFS Preboot] (Shared)

                disk2s3 - Recovery (APFS) [Recovery] (Shared)

                disk2s4 - VM (APFS) [APFS VM] (Shared - 2.15 GB used)

    disk3 - Seagate BUP SL 5.00 TB

    External USB 5 Gbit/s USB

        disk3s1 - EFI (MS-DOS FAT32) [EFI] 210 MB

        disk3s2 - S***********************e (Mac OS Extended (Case-sensitive, Journaled)) 5.00 TB (1.61 TB used)

    disk4 - Seagate FreeAgent Go 320.07 GB

    External USB 480 Mbit/s USB

Mounted Volumes:

    disk2s1 - Macintosh HD 3.12 TB (2.53 TB free)

        APFS

        Mount point: /

    disk2s4 - VM [APFS VM] (Shared - 2.15 GB used)

        APFS

        Mount point: /private/var/vm

    disk3s2 - S***********************e 5.00 TB (3.40 TB free)

        Mac OS Extended (Case-sensitive, Journaled)

        Mount point: /Volumes/S***********************e

Network:

    Interface usbmodem141140: MT65xx Preloader

    Interface SAMSUNG_MDM: SAMSUNG Modem

    Interface en0: Ethernet

    Interface en7: iPod

    Interface en1: Wi-Fi

        Proxy Auto Discovery

    Interface en6: iPad

    Interface en5: iPhone

    Interface bridge0: Thunderbolt Bridge

    Interface bridge0: Thunderbolt Bridge 2

System Software:

    macOS Mojave 10.14.3 (18D42) 

    Time since boot: About 5 hours

Security:

    GatekeeperEnabled

    System Integrity ProtectionEnabled

Unsigned Files:

    Launchd: ~/Library/LaunchAgents/com.macpaw.CleanMyMac3.Scheduler.plist

        Executable: '~/Library/Application Support/CleanMyMac 3/CleanMyMac 3 Scheduler.app' --args -scheduled

        Details: Exact match found in the whitelist - probably OK

    Launchd: /Library/LaunchDaemons/org.virtualbox.startup.plist

        Executable: /Library/Application Support/VirtualBox/LaunchDaemons/VirtualBoxStartup.sh restart

        Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.citrixonline.GoToMeeting.G2MUpdate.plist

        Executable: ~/Library/Application Support/CitrixOnline/GoToMeeting/G2MUpdate

        Details: Exact match found in the whitelist - probably OK

    Launchd: ~/Library/LaunchAgents/com.logmein.GoToMeeting.G2MUpdate.plist

        Executable: ~/Library/Application Support/LogMeInInc/GoToMeeting/G2MUpdate

        Details: Exact match found in the whitelist - probably OK

32-bit Applications:

    14 32-bit apps

Kernel Extensions:

    /Applications/Parallels Desktop.app

        prl_hypervisor.kext (Parallels, Inc., 10.4.0 29337 - SDK 10.7)

        prl_netbridge.kext (Parallels, Inc., 10.4.0 29337 - SDK 10.7)

        prl_usb_connect.kext (Parallels, Inc., 10.4.0 29337 - SDK 10.7)

        prl_vnic.kext (Parallels, Inc., 10.4.0 29337 - SDK 10.7)

    /Applications/Wireless Auto Import.app

        SONYDeviceType01.kext (1.2.00.01242 - SDK 10.5)

    /Library/Application Support/VirtualBox

        VBoxDrv.kext (Oracle America, Inc., 5.2.2)

        VBoxNetAdp.kext (Oracle America, Inc., 5.2.2)

        VBoxNetFlt.kext (Oracle America, Inc., 5.2.2)

        VBoxUSB.kext (Oracle America, Inc., 5.2.2)

    /Library/Extensions

        FTDIKext.kext (Wacom Technology Corp., 1.0 - SDK 10.10)

        Wacom Tablet.kext (Wacom Technology Corp., Wacom Tablet 6.3.13-3 - SDK 10.10)

System Launch Agents:

    [Not Loaded] 16 Apple tasks

    [Loaded] 155 Apple tasks

    [Running] 128 Apple tasks

System Launch Daemons:

    [Not Loaded] 29 Apple tasks

    [Loaded] 185 Apple tasks

    [Running] 120 Apple tasks

    [Other] One Apple task

Launch Agents:

    [Loaded] com.microsoft.update.agent.plist (Microsoft Corporation - installed 2019-01-18)

    [Other] com.adobe.ARMDCHelper.cc24aef4a1b90ed56a725c38014c95072f92651fb65e1bf9c8e43c37a23d420d.plist (Adobe Systems, Inc. - installed 2018-02-15)

    [Not Loaded] com.teamviewer.teamviewer_desktop.plist (? b358a0be - installed 2017-07-13)

    [Not Loaded] com.teamviewer.teamviewer.plist (? 3f96bb90 - installed 2017-07-13)