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Purchased a new unlocked iPhone SE 128GB to replace a SE 64GB. Moved SIM over and completed activation with Sprint than began getting this message “The SIM card has locked. Please power cycle the device If problem persists contact Customer Service” followed minutes by “Invalid SIM”.
Did a reboot, a reset, and carrier updates and it still occurs.
Should I just return the phone or is there a reason behind this issue that can be fixed?
iPhone SE
Not sure if it's related, but Sprint has finally come clean and admitted they have a massive problem with devices running 12.1.3.
This is strictly a Sprint problem and not a problem with the phone. Sprint has said they are working to get it corrected.
I've seen several news articles in the last few hours. This is a prime example:
"Sprint support acknowledged the incoming complaints via Twitter. "Some Sprint customers with iPhone X, iPhone XS and iPhone XR are experiencing service issues," spokespeople for the US mobile network said. "Our teams are working to resolve the issue as quickly as possible."
Sprint characterized the issue as "a nationwide outage affecting iPhone X/XS/XR devices," and said it working to resolve the issue as quickly as possible."
According to some other reports, it's not just X series devices. It looks like it is affecting any device from the 6 on up with 12.1.3, which would of course, include the SE.
Get a new SIM card from Sprint.
Hey, Tim, do you have a reference for that? I'm not questioning your veracity, I would just like to have it to answer user questions.
Thanks, will do.
Error Message locked SIM card & Invalid SIM
