Apple Event: May 7th at 7 am PT

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Report requested payment

please inform how could I report a requested payment from one app?


They charged me an amount while I’m not use the app ie I have deleted this app 2-3 weeks ago and I used it, only free trial period

Posted on Jan 28, 2019 2:16 PM

Reply
Question marked as Best reply

Posted on Jan 29, 2019 2:39 AM

Just deleting an app won't stop a subscription, you have to manually stop it : View, change, or cancel your subscriptions - Apple Support


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 

1 reply
Question marked as Best reply

Jan 29, 2019 2:39 AM in response to manoschat

Just deleting an app won't stop a subscription, you have to manually stop it : View, change, or cancel your subscriptions - Apple Support


Purchases are considered final as you know, but you could try the 'report a problem' page to contact iTunes Support and see if they will refund you as a one-off : http://reportaproblem.apple.com


Or you can try contacting iTunes Support via : http://www.apple.com/support/itunes/ww 

Report requested payment

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.