Apple id

I am logged on to my new phone with old Apple ID. Phone freezes when asked for code to unlock the phone. Will not let me log into iTunes or App Store. Asks for Apple ID. I enter but will not connect

Posted on Jan 29, 2019 8:49 AM

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1 reply

Eric Root

Level 10

686,471 points

Jan 29, 2019 10:48 AM in response to ToddRoss43

Do you have access to another WiFi network where you can try? That has worked for several people.

Try a restart.

Restart your iPhone, iPad, or iPod touch

Try a forced restart.

Reset Device

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