Locked out of Cloud & App store

After loading ios12 in Dec, it wiped 55 files off my iPad notes & it ask me to sign in on my setting for iCloud,, iCloud takes my password but post this statement, “ your account has been locked because of security concerns”, then posts, “activate account?” I go thru the circle of retrieving my password inputting it & it leads me back to sign in post of “your account has been…. It’s a glitch caused by iOS 12 bug that wiped my accounts out because I’ve not logged out of ICloud in many years, I need to access my App Store acct to deny 3 unauthorized purchases 2 in Australia & 1 in Germany. What do I do?

iPad Pro, 12

Posted on Jan 30, 2019 5:50 PM

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Jan 31, 2019 5:44 PM in response to droy2004

Greetings droy2004,


Thank you for using Apple Support Communities. It seems like your Apple ID has been locked. It looks like you have already done some troubleshooting to solve this issue. Even though there is a chance that you've tried these steps already, I would recommend you follow every step and let us know if the issue persists:


If your Apple ID is locked or disabled


Please don't hesitate to let us know if the steps resolved your issue or if you need additional assistance.


Take care.

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Locked out of Cloud & App store

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