Why my Powerbeats keep disconnecting from the Bluetooth on my iPhone

This has happened to me numerous times. I found that turning the phone off and then back on solves this for now. I’ve only tried it a few days. Now I just turn my phone off/on daily to accomplish this. Before I would randomly turn the phone off.

iPhone SE, 12

Posted on Jan 31, 2019 5:35 PM

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Question marked as Top-ranking reply

Posted on Feb 2, 2019 7:11 AM

Hello ragallen,


Welcome to Apple Support Communities. I understand from your post that your Powerbeats keep disconnecting from Bluetooth. I am happy to help.


Have you tried to update the firmware for your Beats? If not, let's give that a try. Follow the steps provided in the article below.

Update the firmware of your Beats product


You can also try resetting your Beats as well.

Reset your Beats earphones


If you're still experiencing the same behavior after trying those steps I would recommend contacting Apple Support directly. You can do so here: Official - Apple Support


Let me know if you have any questions.

Have a great day!


1 reply
Question marked as Top-ranking reply

Feb 2, 2019 7:11 AM in response to ragallen

Hello ragallen,


Welcome to Apple Support Communities. I understand from your post that your Powerbeats keep disconnecting from Bluetooth. I am happy to help.


Have you tried to update the firmware for your Beats? If not, let's give that a try. Follow the steps provided in the article below.

Update the firmware of your Beats product


You can also try resetting your Beats as well.

Reset your Beats earphones


If you're still experiencing the same behavior after trying those steps I would recommend contacting Apple Support directly. You can do so here: Official - Apple Support


Let me know if you have any questions.

Have a great day!


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Why my Powerbeats keep disconnecting from the Bluetooth on my iPhone

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