can't connect to apple music

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idotidhar Author

Level 1

5 points

can't connect to apple music

hi,

since yesterday I have expreienced:

apple music connection loss - can't search, browse or enter 'for you' page. Each comes up with the message "weve run into a problem". My downloaded music from the past and playlists don't show either.
app store connection loss.

I've tried restart, force restart, renewing network settings, relogging.

software version: 11.0.3. I have no interest in updating unless it has something to do with the topic.

iPhone 7, 11

Posted on Feb 1, 2019 7:59 AM

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Answer 1

chris_g1

Community Specialist

Feb 2, 2019 2:11 PM in response to idotidhar

Greetings, idotidhar.

I see that you're unable to access your Apple Music subscription or the App Store on your iOS device. Good job on the troubleshooting you've used, and I'm happy to help.

If you can't connect to the App Store, iTunes Store, or Apple Books -- I recommend checking step 2 of this article and see if you're able to use your Apple Music subscription and the App Store now. If you're still unable to connect, apply all of the steps in the article.

Let me know how that goes, and take care!

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can't connect to apple music

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