iPad volume button is loose

I have an iPad 6th gen with a very loose volume button and I am concerned as it is just brand new. Is there anything that can be done about this? I’ve also encounter tons of problems with it and I’m starting to believe that it may be defective. Is there anything that can be done? Sometimes the volume doesn’t work and it shuts of randomly sometimes.

iPad (6th gen) WiFi

Posted on Feb 3, 2019 9:41 AM

Reply
Question marked as Top-ranking reply

Posted on Feb 3, 2019 9:58 AM

Schedule an appointment at the Apple Store Genius Bar. They'll take a look at it and if they agree it's not right, they'll replace it. While you are past the 14 day return for full refund time period, you have a one year warranty against manufacturing defects.

4 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

iPad volume button is loose

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.