Apple Event: May 7th at 7 am PT
Hello all
Each time I try to connect to the captive portal of my University, a pop-up windows appears (which is normal), but instead of asking me for my login and password, it gives me the following message: "A problem occurred. The web page couldn't be loaded".
Any idea on how to solve this
MacBook Pro 13”, 10.14
Thanks John
Finally I found out the origin of my problem: it was due to my anti-virus (which I wasn't expecting because I've never had this problem on the same network, using the same anti-virus (Sophos) under Mavericks).
When I deactivate the anti-virus, I get the normal pop-up window of the captive portal asking me for my credentials.
Thanks John
Finally I found out the origin of my problem: it was due to my anti-virus (which I wasn't expecting because I've never had this problem on the same network, using the same anti-virus (Sophos) under Mavericks).
When I deactivate the anti-virus, I get the normal pop-up window of the captive portal asking me for my credentials.
Hello lpays,
Thank you for using Apple Support Communities!
I understand from your post that when trying to connect to your University's captive portal you receive a message saying, "A problem occurred. The web page couldn't be loaded." The following article has steps which may help resolve this type of issue:
If Safari doesn't load a page or webpage items are missing - Apple Support
Best Regards.
Ipays,
This article addresses using a captive Wi-Fi network and may have some helpful information you could use like turning off Auto-Login to prompt the Welcome screen to show up again:
Use captive Wi-Fi networks on your iPhone, iPad, or iPod touch - Apple Support
Regards.
See https://discussions.apple.com/thread/250063232 apparently opening any web page when this happens gets round the issue.
I would classify this as a bug in Apple's software. If Apple's intent was this be a security measure it should not be so easy to get round, if the message was not supposed to happen in the first place then equally it is a bug.
Thanks for your answer.
But that does not solve my problem: Safari works very well when I am connected to another wifi network (like at home for example).
Your answer concerns a very broad topic, and my problem is very specific and concerns only captive portals, and I don't even know if the pop-up windows is linked to safari since it appears as soon as I select a captive wi-fi network independently on the fact that Safari is open or not.
Thanks for your help i_rina but my problem happens using a macBookPro under Mojave, not an iPhone or iPad...
Captive portal and mojave
