Can't keep connection with Epson V370 scanner and my Mac Pro

Question

Level 1

6 points

Can't keep connection with Epson V370 scanner and my Mac Pro

I have a Mac Pro running OSX 10.11.6 and got a new Epson V370 scanner after my old Epson Perfection 2450 died but I am having a lot of problems keeping them connected.

I installed the latest driver and scan utility but the scanner will do a preview scan but hangs when doing a final scan. One time it completed the final scan but then froze. So far, it just keeps hanging and having to be unplugged to recover any control

I can't even access the scanner through Preview or Photo shop like I could with my old scanner.

Can anyone please advise whether this scanner model is compatible or what I need to do to make it work?

Thanks.

Mac Pro, 10.11

Posted on Feb 5, 2019 11:45 AM

Reply

Answer 1

Top-ranking reply

Eric Root

Level 10

685,311 points

Feb 5, 2019 11:55 AM in response to Luis Ortega

According to this Epson page, it is compatible. Have you tried resetting the printing system? Try going to System Preferences/Printers & Scanners, then control - click in the left panel, and reset the printing system. Add back the scanner.

https://www.epson-printerdrivers.com/2017/03/epson-perfection-v370-driver-download.html

Reply

Answer 2

Luis Ortega Author

Level 1

6 points

Feb 5, 2019 12:45 PM in response to Eric Root

I tried that but it didn't help, and now the scanner is not even showing up in the list of printers and scanners. How can I get the scanner to show up again in system settings?

Reply