You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

suryaaditya Author

Level 1

8 points

macOS Mojave (10.14.5) cannot communicate with the scanner v800 Photo

my Epson V800 Photo which purchased in April 2018 was running just fine using USB cable to connect with Epson Scan Software, before the Epson Scan went to not responding and i got message "cannot communicate with the scanner...".

The Scanner, however, shows in system preferences->printers and scanners.

I've tried these following troubleshooting, but nothing to avail, as follow:

1. Uninstal/Reinstall with the latest update of the Epson Scanner’s software;

2. Uninstal/reinstal silverfast.

3. Reset Twain in Image Capture;

4. SMC Reset/ NVram reset on Mac

Should you have any advise on how to fix this communication error issue, please let me know.

Many thank in advance.

MacBook Air 11", macOS 10.14

Posted on Jul 3, 2019 1:05 PM

Top-ranking reply

mulberry58

Level 6

10,237 points

Posted on Jul 3, 2019 1:17 PM

I’m just guessing, but have you already tried to use a different usb-port to connect your Epson scanner to your Mac?

It’s not an Mojave 10.14.5 issue, because it works for me.

You could also try in Safe Mode

View in context

macOS Mojave (10.14.5) cannot communicate with the scanner v800 Photo

Similar questions