Level 1

77 points

com.apple.commerce.client error 500

My MacBook Pro 13" has just come back from the SSD repair program (https://www.apple.com/support/13-inch-macbook-pro-solid-state-drive-service-program/) with the latest version of Mojave.

Now, AppStore doesn't let me to sign in or download anything, I'm receiving the message of "com.apple.commerce.client error 500".

I have tried to restore the system (re-installing the latest version), using a test user and to connect on different Wi-Fi's. Also contacted to Apple Customer Service numerous times.

Have anyone been able to fix this problem yet?

MacBook Pro 13", 10.14

Posted on Feb 5, 2019 11:33 PM

Top-ranking reply

112_tech

Level 1

4 points

Posted on Feb 14, 2019 3:16 PM

I had the same problem. Solution: Go to System Preferences -> iCloud -> Sign Out.

Then over there, sign in again with your iCloud account. And you will be automatically signed-in in App Store and be able to download apps. It will ask for a password though.

Do this too after the above

Go Back into App Store look bottom left and click on your account make sure every thing is correct.

Click on any free app when the signin screen pops up enter password thats it

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116 replies

Jul 27, 2019 5:07 AM in response to Senalama

Thanks

Aug 3, 2019 8:31 PM in response to Senalama

Aug 14, 2019 11:21 AM in response to Banafsheh3405

Hello, i can not install any program in my lop top of App Store

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Aug 26, 2019 8:33 AM in response to Senalama

I want to instal a word and power point

hisvva

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Sep 2, 2019 7:01 AM in response to Senalama

I can't update any app

Sep 2, 2019 6:31 PM in response to Senalama

i cannot install and download from my macbook pro apps store and its not connecting to the but my icloud account is logged in and it keeps say error 500

adin177

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Sep 14, 2019 8:24 AM in response to Senalama

and i have iMac 2005 but i update it

hamudizz

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Oct 2, 2019 1:34 AM in response to rinalds212

This worked thanks rinds212

Oct 3, 2019 4:16 AM in response to Senalama

error has been occurring every time when ever I want to install ant app from App Store

Oct 3, 2019 4:18 AM in response to sreemaanvikunamneni

and I have right password and id it is saying that there is something error in App Store..how can I overcome this problem

dedo33

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Oct 27, 2019 5:51 AM in response to Senalama

I can not install any app on my laptop

mert181

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Nov 5, 2019 1:07 PM in response to Senalama

MacBook Air den Apple Store a giriş yapamıyorum

Nov 9, 2019 7:09 PM in response to Senalama

I am happy with MacBook Pro

Feb 20, 2019 5:31 AM in response to tasha290

Hi, it’s useless to login in App Store when you have this error. To fix it, go to System Preferences, in the window go to iCloud. You will see Logout button, click it to log out. When you have logged out, click on Login to login again. Enter your Apple ID email and password. Only after that, you can go to App Store and download apps. Your password will be accepted and error will not appear.

I experienced this error after doing upgrade from El Capitan to Mojave. And only this solution helped me.

Feb 23, 2019 2:45 PM in response to Senalama

I had the same problem, and tried several times only signing out and in from iCloud preferences, it didn't work. After few attempts I erased the following files and finally could start AppStore and download apps, these files are in Libraries.

com.apple.appstore.commerce.plist

com.apple.appstore.plist

com.apple.appstored.plist

com.apple.commerce.configurator.plist

com.apple.commerce.knownclients.plist

com.apple.commerce.plist

I hope this could work for you.

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com.apple.commerce.client error 500