Level 1

77 points

com.apple.commerce.client error 500

My MacBook Pro 13" has just come back from the SSD repair program (https://www.apple.com/support/13-inch-macbook-pro-solid-state-drive-service-program/) with the latest version of Mojave.

Now, AppStore doesn't let me to sign in or download anything, I'm receiving the message of "com.apple.commerce.client error 500".

I have tried to restore the system (re-installing the latest version), using a test user and to connect on different Wi-Fi's. Also contacted to Apple Customer Service numerous times.

Have anyone been able to fix this problem yet?

MacBook Pro 13", 10.14

Posted on Feb 5, 2019 11:33 PM

Top-ranking reply

MauricioXFrancoM

Level 1

26 points

Posted on Feb 26, 2019 10:39 AM

Ho avuto lo stesso problema e ho provato diverse volte solo a disconnetterti e in arrivo dalle preferenze di iCloud, non ha funzionato. Dopo pochi tentativi ho cancellato i seguenti file e finalmente potuto avviare AppStore e scaricare app, questi file sono in Librerie.

com.apple.appstore.commerce.plist

com.apple.appstore.plist

com.apple.appstored.plist

com.apple.commerce.configurator.plist

com.apple.commerce.knownclients.plist

com.apple.commerce.plist

Spero che questo possa funzionare per te.

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116 replies

dedo33

Level 1

4 points

Oct 27, 2019 5:51 AM in response to Senalama

I can not install any app on my laptop

mert181

Level 1

4 points

Nov 5, 2019 1:07 PM in response to Senalama

MacBook Air den Apple Store a giriş yapamıyorum

Nov 9, 2019 7:09 PM in response to Senalama

I am happy with MacBook Pro

Feb 20, 2019 5:31 AM in response to tasha290

Hi, it’s useless to login in App Store when you have this error. To fix it, go to System Preferences, in the window go to iCloud. You will see Logout button, click it to log out. When you have logged out, click on Login to login again. Enter your Apple ID email and password. Only after that, you can go to App Store and download apps. Your password will be accepted and error will not appear.

I experienced this error after doing upgrade from El Capitan to Mojave. And only this solution helped me.

Feb 22, 2019 12:19 PM in response to irina286

Did you try to fix the mentioned way?

Feb 22, 2019 12:21 PM in response to tasha290

Sorry but did you try the other ways described here which helped people?

Feb 23, 2019 6:03 AM in response to tasha290

That's great!

Feb 28, 2019 1:06 AM in response to cinta96

Guys, we, users, do not know why it happens but the solution is published above. Please try it. I hope it will help you to fix the error.

Mar 19, 2019 5:41 AM in response to Community User

This worked! Thank you very much.

edializ

Level 1

4 points

Apr 22, 2019 2:33 PM in response to Senalama

i can't download apps on my macbook pro 13 because of an error thing

Oct 11, 2019 2:39 AM in response to Senalama

Why I can't download apps?

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com.apple.commerce.client error 500