My Apple Music profile is not available on my iPhone. I’ve tried everything, from signing in and out, reinstalling the app, to disabling content and privacy settings, to no avail. My For You tab just shows me basic account information, but nothing about my Apple Music profile. I even signed out of my iTunes from my laptop. Nothing has worked yet. Please help me out.
iPhone 6s, 12
Hi mj3006,
Thanks for reaching out to Apple Support Communities for help today. It sounds like you are not seeing your Apple Music Profile in the Music app.
It does sound like you have tried a lot of troubleshooting so far. Have you restarted your device yet? That can often resolve minor issues. Restart your iPhone, iPad, or iPod touch.
Is the Apple ID you subscribe to Apple Music with the one that is signed in? Sign in to the App Store and iTunes Store on your iPhone, iPad, iPod touch, Mac, PC, or Apple TV.
Is iCloud Music Library switched on for every device? Please see: Turn on iCloud Music Library with Apple Music. If you do switch it off or sign your Apple ID out and back in, downloaded music may be deleted.
I hope that helps.
Have a great day!
Thank you for your quick response. I’ve tried everything you mentioned, but nothing has worked. I then signed into my Apple Music profile on my iPad and I can access it freely there. I don’t seem to understand why this issue is occurring only on my iPhone.
mj3006,
Thanks for the further details. Next, we'd advise restoring the iPhone in iTunes. This will put a fresh install of iOS on the iPhone. Have a look here for instructions: Restore your iPhone, iPad, or iPod to factory settings.
Be sure to create a backup if you don't have one: How to back up your iPhone, iPad, and iPod touch.
Have a fantastic day!
Apple Music Profile not accessible
