I noticed that the black rubber that goes around the screen was melting with no reasons. The rubber is very fragile now, if you touch it with finger, it's sticky and easily damaged. It is happening with my 2016 Macbook 12", and I have perceived it less 2 years of using it. I called apple support but there is no free rubber change for this issue. What can I do? Should I sue apple? Too expensive for a bad quality product.
MacBook, 10.14
Look at iFixIt dot com.
They have free repair guides for almost everything and can show you or a friend
who has electronics experience how to take apart the machine and replace parts.
They also sell parts and they (or someplace else) may have the part you are
looking for. Maybe a part obtained from an old machine or recycled one.
I called them, but they can do nothing, is going to charge me to fix it. I don’t know in USA but here in Brazil apple is the worst experience ever.
Thank you very much! :-)
You would have better luck spending time to ask better questions
of Apple Support instead of consulting lawyer to initiate a civil suit.
• Genius Bar Reservation and Apple Support Options - Apple
https://www.apple.com/retail/geniusbar/
That is unfortunate. Perhaps another participant in these community
discussions may have other ideas. ~ Also if you have more than one
option (to assume few/no? official Apple Stores in Brazil) for service
this may factor into consumer helpfulness in retail side, there.
Regional differences and independent service tech support allow for
variable results, when dealing with what may be local policy for them.
As an end-user and not representative of Apple, I feel for your situation.
You may have to take the unit into whatever 'official' or factory-trained
service exists in your country and (if you have not already) ask what they
could do for you. Especially if you bought the unit from them originally.
Repeat business, or lack of same, could sway the store management.
Always be courteous and kind, even if you don't hear what you'd like.
Screen rubber is melting
