Anti-reflective coating on retina screen failure

Mid-2015 MacBook Pro 15" Retina with discoloration and staining on retina screen. I couldn't find any information, current or otherwise about this on the Apple websites. Other websites have information from several years ago - 2015 - but nothing more current.

The program to replace mid-2015 MBP screens with failing anti-glare coating was not available on the Apple website and the phone tech rep didn't know about it either. Worse, she couldn't find any information about it and had to refer to higher levels who also had to check. I knew about the program from a third-party website and wanted to find out if it was still available. Since the program was due to an Apple manufacturing defect, the hiding of the information is deplorable. Apple eventually confirmed that the screen would be replaced and a trip to the Genius bar resulted in a new screen with my MBP mailed back in 3 days. This was February 2019. Original date of purchase was late 2016. Program was supposed to be for 4 years.

MacBook Pro 15", 10.14

Posted on Feb 9, 2019 2:49 PM

Reply
3 replies

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

Anti-reflective coating on retina screen failure

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.