cannot update / restore my iphone 6s

Hi, after I updated latest IOS using phone only, it shows to connect to Itunes at startup.

Then i connect to Itunes to update / restore, still cannot update / restore, it shows message 4013. what should i do ?

iPhone 6s Plus, 12

Posted on Feb 10, 2019 5:48 AM

Top-ranking reply

ProustGiulio

Level 10

209,808 points

Posted on Feb 10, 2019 5:53 AM

Follow the steps provided in this support guide:

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

If the issue still persists, contact Apple Support: Contact - Official Apple Support

Regards

Giulio

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1 reply

Top-ranking reply

ProustGiulio

Level 10

209,808 points

Feb 10, 2019 5:53 AM in response to fikri1312

Follow the steps provided in this support guide:

If you see error 9, 4005, 4013, or 4014 when you restore your iOS device - Apple Support

If the issue still persists, contact Apple Support: Contact - Official Apple Support

Regards

Giulio

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cannot update / restore my iphone 6s

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