'for you' tab in Apple Music "An error occurred" Try again

update - my "For You" tab started working tonight. However I have a caveat - earlier today I reset my music preferences. I have been trying to do this for awhile, but the newest Apple apps won't let you do that anymore. However, I do have a very old iPad2, with a pretty old version of iOS. The Music app on that one let me reset my music preferences. (i.e. re-do my music bubbles to show genre preferences). After doing that, I'm able to load "For You" in my iTunes. The "For You" recommendations do reflect my new music genres (it's no longer dominated by hip hop and pop - it has lots of rock, alternative, and blues). Anyway, that may be worth a shot if any of you have an old device laying around with an old iOS. But I have no idea how long it's going to last - each time I click on "For You" this evening I am holding my breath.

Same problem here, but on Windows 10 (not the iTunes app, I used the installer directly from Apple).

Reinstall of iTunes does not help. Signing out/back in of Apple account does not fix it either.

iPhone 7, iOS12 "For You" can be accessed with no problems.

I have contacted with the apple support and their answer is reinstall the os. However, it doesn't work. I have gone through the Internet and found the problem occurred last July and the issue disappear after an update version of iTunes. I assume this time it is also the problem of the software itself though. I hope I can get some positive feedback after a version update.

Hi,

I have recently call with Apple Support and the problem is solved.

Go to iTunes and Sign Out > Sign in again problem will be solve. If this problem repeat, just try a again (iTunes > Sign Out > Sign In). It works for me. Try it.

This is getting very annoying. A week later and I still can't properly use a service I'm paying for on an Apple computer. I already cancelled the Apple Music auto-renew subscription, since it makes no sense to pay for a broken service when plenty of alternatives exist at the same price.

Same here in iTunes 12.9.2.5. I tried to sign out / sign in twice and then I can see the tab working back for me, but just for a quick moment while my library is being sync and the error comes back once the sync is finished. Pretty annoying error.

Same with latest iTunes on Windows 10. I've tried both the Microsoft "app", as well as the Apple full install version. I chatted with Apple support, they sent me a link on how to completely uninstall iTunes (pretty through - manually deleting of folders, files, etc)... I did this along with the reboots, and tried a fresh install, still no dice. "For You" bombs. "An Error Occurred. Try Again".

I've tried the sign out / sign in thing mentioned here, doesn't work for me, not even temporarily.

"for you" works great on my iPhone XS and even my super old ancient iPad2 ... but no dice on my Windows 10 machine.

Really frustrating for a service I pay $100/year for. My renewal is up in April, if this is still an issue then, back to Amazon I go.

Unfortunately Apple doesn’t like being told when their stuff is broken- hence why everyone in this thread is being told to “reinstall iTunes” when they contact support.

Best we can do right now is just wait for an update in my opinion. The problem appears to be widespread enough based on this thread that Apple will hopefully accept that this is a “their problem,” not an “our problem.”

Fwiw, Apple's aware of the problem and says they're working on it. I have an active case on the issue; and I've already been passed up and across the ladder through different and more senior advisers.

I have the exact same issue as what is being described here regarding the "For You" tab.

Works fine on both my iPhones and my iPad, but does not work on any desktop version of iTunes (many different versions of iTunes and macOS and Windows).

Been ongoing for two weeks now. Very disappointed :(

I have the very same problem on two Macs with the latest Mojave update and iTunes 12.9.2.5 and a PC with iTunes 12.9.3.3. Signing out did not help, so don't waste your time with this.

No problems on other devices though. I can access the For You tab on both my iPhone (iOS 12.1.4) and Apple TV (tvOS 12.1.2).

yah bummer, it's not available anymore on the newer iOS versions. I was lucky enough to have an old iPad2 laying around, that's like 4 or 5 years old at least. It's way past software update support, so I maxed out on Music app update on that a long time ago. But it still had that option available to me, it seems to have enabled "For You" on my Windows 10 iTunes (for now anyway, we'll see).

Thank you all for your feedback. I went to Preferences in iTunes and unchecked 'Use Listening History' , Quit and Restarted iTunes and, voila - 'For You' Tab fully responsive and robust! I have rechecked 'Use Listening History' and all things seem to be running smoothly. Fingers crossed.

Thanks again.

I must say, this thread has been very informative. Great troubleshooting descriptions, great feedback by all .. as an IT guy myself I can say, great job... a lot of times sharing feedback is as satisfying as the final fix. You learn a few tricks along the way.

Same here on Mojave 10.14.3 (18D109). MacBook (Retina, 12-inch, Early 2016), iTunes 12.9.2.5

I've tried everything, even reinstalling macOS.