Could not scan with proper installed Kyocera MFP

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Level 1

8 points

Could not scan with proper installed Kyocera MFP

Hello,

I have brand new iMac with Mojave 10.14.3 and brand new Kyocera FS-1120MFP (printer with scanner). After downloading and installing drivers from Kyocera website printer is successfully installed, operating normaly (printing) but I cannot scan anything with it.

If I decide to press Scan on it, on it display I have message: Connecting... and after minute it just disaper - no connection to iMac. If I start Image Capture, there is no printer in device list. Also, with PREVIEW, option Import from Scanner is grey.

Anyone have suggestions? After 6h of google and various drivers installed, I gave up. This is my final battleground...

iMac 21.5" 4K, 10.14

Posted on Feb 11, 2019 1:10 PM

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Answer 1

rose_10

Community Specialist

Feb 12, 2019 3:57 PM in response to AjPrijatno

Hello AjPrijatno,

Thanks for that info and choosing the Apple Support Communities. If I understand correctly, you are unable to use the scanner on your Kyocera printer with your new iMac. To help with your situation, please follow the steps in this Apple resource, like resetting the printing system:

If you can't print from your Mac or iOS device

Cheers!

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Answer 2

AjPrijatno Author

Level 1

8 points

Feb 15, 2019 4:21 PM in response to rose_10

It didn't help.

Anyway, I returned this printer and took network version, Kyocera FS-1125MFP. I have connect it on my LAN network, installed it but I can't access it with browser and IP address, Image capture does not see it neither it can connect to my iMac.

Anyone has idea?

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Could not scan with proper installed Kyocera MFP

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