How can I delete the message " Number changed to Primary " on my iPhone ?

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Level 1

14 points

How can I delete the message " Number changed to Primary " on my iPhone ?

We have a two prepaid phone cards since Christmas. I have an iPhone and my husband has a simple flip-phone. The first SIM card did not work and the second SIM card looked his simple flip-phone . That's way, we exchanged the SIM cards and we inserted this second SIM card into my iPhone. I could not access Voicemail and send messages, just receive messages. I called Bell Customer Service from my iPhone and the automated service was unable to determine the input numbers from my keyboard.Then my iPhone went grey and there was the message: "Error performing request Unknown Error ". I called Apple Support. After that, I received an Apple survey and the message: " Number changed to Primary ". Yesterday I returned to the Bell store and they put a new (third) SIM card into my iPhone for free. Now I have connected the message: "Number changed to Primary" with every message. How can I delete this message ?

iPhone XS, 12

Posted on Feb 12, 2019 9:16 AM

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Answer 1

SravanKrA

Level 10

439,820 points

Feb 12, 2019 9:37 AM in response to jana41

Follow These Quick Tips To Get Rid of Number Changed To Primary Message in Message App

Toggle iMessage Off, wait 20-30 seconds, and toggle back on to refresh the connection to Carrier
Set Up Primary and Secondary numbers for SIM and eSIM support, when using dual-SIM capabilities
Set your default line options
Change the number in iMessage and FaceTime line setting

Set-Up Primary and Secondary SIMs on Your iPhone XS and XR

Once you activate a second SIM or eSIM, you must label your plans and choose which one is your primary. iMessage and FaceTime use your default line to call and send messages.

If using iOS 12.0 (Settings > General > About >Version,) you won’t see these options! Update to iOS 12.1 or above

Label Your SIM and eSiM

Go to Settings > Cellular and tap the number to label it
Tap Cellular Plan Label
Select a prefilled label or create a custom label

Seeing Set Default Line Screen?

iMessage and FaceTime require you to set up your default number
Choose your options
- Set Primary as default–voice, SMS, Data, iMessage, and FaceTime all use your primary number
- Use Secondary–voice, SMS, Data, iMessage, and FaceTime use your secondary number
- Set Secondary for Data only–keeps primary for voice, SMS, iMessage, and FaceTime but data uses your secondary number

To change which line iMessage & FaceTime Uses

Go to Settings > Messages.
Tap iMessage & FaceTime Line
Select which phone number you want to use for these services

Change Your Default Voice Line

Tap Settings > Cellular > Default Voice Line
Tap to change

Change your cellular data number

Go to Settings > Cellular
Tap Cellular Data
Select which phone number you want to use for your data

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Answer 2

jana41 Author

Level 1

14 points

Feb 12, 2019 9:46 AM in response to SravanKrA

Thank you.

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How can I delete the message " Number changed to Primary " on my iPhone ?

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