App Store asks me to do a touch ID to install - when I do that - nothing happens
Trying to get a program in the app store and it asks me to do a touch ID to install - when I do that - nothing happens
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iPhone 6, 12
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User profile for user:
i_rina
User level:
Community Specialist
Hi IndependentK,
Thanks for coming to Apple Support Communities for help today. It sounds like you are unable to purchase an app using Touch ID.
Check out: If Touch ID isn't working on your iPhone or iPad. If you do turn off Touch ID, you'd need to set up a password preference again: Manage your iTunes Store and App Store password preferences.
If Touch ID still isn't working after following all the steps, contact support.
Have a fantastic day!